CSU Enterprise IT Service Management and Helpdesk System

Columbus State University is issuing solicitation 53000-eRFP-002089-2027 to establish a contract with a qualified supplier for a cloud-hosted Enterprise IT Service Management (ITSM) and Helpdesk System. The primary goal of this initiative is to unify asset management, support operations, and service delivery across the entire campus. The procurement process involves gathering and evaluating supplier responses, followed by potential negotiations and a public announcement of results. Proposals must be submitted through the GA@WORK Marketplace by November 3, 2026, at 2:00 PM EST. Qualified respondents must adhere to Georgia Standard Terms and Conditions and provide specific certifications regarding tax compliance, non-collusion, and business integrity, including disclosures of any litigation within the last five years or government debarments. Suppliers are required to complete a HECVAT 4.16 for security and privacy assessment and provide insurance coverage through an authorized independent broker. Evaluation preferences will be granted to suppliers domiciled in the State of Georgia. The submission process requires the completion of detailed questionnaires regarding company demographics, ownership, and experience, as well as the submission of a requirements worksheet and pricing line items.