Customer Complaint and Quality Assurance Support

This contract supports the management of customer complaints, internal audits, and preparation for COR inspections, with an emphasis on leveraging digital reporting systems and performance tracking tools to ensure compliance and operational efficiency. The work involves maintaining high standards of quality assurance through systematic processes that identify, document, and resolve customer concerns while aligning with regulatory expectations and organizational benchmarks. The contract is designated as a Service-Disabled Veteran-Owned Small Business Set Aside under NAICS code 541611 and is issued by the Department of Veterans Affairs through the 249-NETWORK Contract Office 9. Performance is expected to be conducted at a location with zip code 38105, and proposals must be submitted by August 25, 2026. The subcontract is open to eligible SDVOSB firms capable of delivering robust quality assurance services with a focus on digital infrastructure and data-driven performance measurement.