This Solicitation opportunity from California was posted on July 29, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Program Tracking and Management Platform

Closed

RFP194982State & Local

Submission Closed08/21/2025, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512

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Utility IT Systems Integration SpecialistThe City of Nanaimo is seeking a Utility IT Systems Integration Specialist for a subcontract focused on analyzing the compatibility of metering technology with existing municipal IT infrastructure. The selected specialist will be responsible for mapping data flows from meters to billing systems, reviewing software integration requirements for AMI technology, and conducting comprehensive assessments of cybersecurity and data privacy for all data transmissions. The primary deliverable for this engagement is a detailed IT Integration Roadmap. Qualified candidates must possess specific experience with municipal GIS and billing systems or hold an ITIL certification. This opportunity was posted on September 25, 2026, with a response deadline of November 3, 2026. The project falls under NAICS code 541512, emphasizing the need for specialized computer systems design and related integration services.

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Solicitation # RFP-26-27-022

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Library RFID System Upgrade

Solicitation # T26083

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IT Security Compliance and Data Integration ServicesThis subcontract for IT Security Compliance and Data Integration Services involves providing technical architecture design and security validation for prime contractors working on Sacramento County Clerk Recorder projects. The scope of work includes defining data flows between the Assessor and the Clerk Recorder, performing security audits to ensure County IT compliance, and managing a mandatory four-week testing period. To execute these tasks, the contractor must utilize specific security scanning tools and data mapping software. The primary deliverables for this engagement are a validated technical architecture and comprehensive security certification reports. This opportunity was posted on September 25, 2026, with a response deadline of October 12, 2026. The project falls under NAICS code 541512 and is managed through the California DGS CAPSD Procurement office.

DGS: CAPSD - Procurement

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Telecommunications IT Support and IntegrationThis subcontract for Telecommunications IT Support and Integration involves providing specialized IT integration services for prime contractors working on projects for the Passport Immigration and Citizenship Agency under the Government of Jamaica. The scope of work focuses on configuring IT services to support telecommunications, performing comprehensive system integration, and offering technical support for CUG deployment through the use of professional IT management software and integration tools. The primary objective of the contract is the delivery of a fully integrated and configured IT and telecommunications system. Classified under NAICS code 541512, the project ensures that the agency's technical infrastructure is optimized for operational efficiency through expert system configuration and technical support.

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SaaS Implementation and Configuration ServicesThis subcontract for SaaS Implementation and Configuration Services involves the setup, configuration, and deployment of interpreter scheduling software for prime contractors working on Massachusetts Department of Mental Health projects. The scope of work includes aligning software settings with DMH workflows, migrating interpreter list data, and conducting user acceptance testing to ensure a fully operational system. The project is governed by ITS86 statewide contract terms and falls under NAICS code 541512. It is associated with the Massachusetts agency DMH08 - STATEWIDE, with a performance location in zip code 01581. The solicitation was posted on September 25, 2026, with a response deadline of September 30, 2026.

DMH08 - STATEWIDE

POSTED

1 day ago

DEADLINE

in 4 days

AI Contract Overview

The City of Palo Alto Utilities Department is seeking proposals for a comprehensive software platform designed to manage and track various customer programs aligned with the city's Sustainability and Climate Action Plan, which aims to reduce greenhouse gas emissions by 80% below 1990 levels by 2030. The selected PLATFORM will facilitate complex workflow management, monitor key performance indicators such as energy and water savings, program costs, effectiveness, customer engagement, and marketing efforts. It will support functions including customer relationship management, rebate and project tracking, and program reporting and planning, ensuring efficient administration of utility programs. The city plans to select a vendor by August 2025, with the goal of implementing the platform by the first quarter of 2026, and intends to establish a three-year contract with potential extensions based on performance and needs. The solicitation, identified as RFP194982, is open to software providers with expertise in program management solutions, under the NAICS code 541512. The contract value is estimated between $500,000 and $2,000,000. The city emphasizes a streamlined selection process and aims to finalize the vendor agreement promptly to support ongoing sustainability initiatives. Interested vendors can contact Ann Marie Romero via email or phone for further details, and the full procurement information is accessible through the city’s online portal.

General Info

Agency

California → Palo Alto Utilities

NAICS

541512 - Computer Systems Design Services

Place of Performance

CA, USA

Set-Aside

NONE

Documents

(8)

Attachment H: Cybersecurity Terms and Conditions v3.1

PDF•specifications

City of Palo Alto Insurance Requirements

PDF•2 pages•insurance-requirements

City of Palo Alto Professional Services Agreement Sample

DOCX•24 pages•contract-document

RFP194982 Cost Proposal - Customer Program Tracking and Management Platform

PDF•specifications

RFP194982 - Customer Program Tracking and Management Platform

PDF•rfp

Vendor Information Security Assessment (VISA) Questionnaire v2.77

PDF•specifications

City of Palo Alto Information Privacy Policy (December 2017)

PDF•other

Firm Experience Qualifications Form

PDF•1 page•firm-experience

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedJul 29

Solicitation

Response DeadlineAug 21

Deadline has passed

Submission Closed

08/21/2025, 12:00:00 AM UTC

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Organization & Contact Information

AgencyCalifornia → Palo Alto Utilities

Contacts1 person available

OfficeN/A

Organization / AgencyCalifornia → Palo Alto Utilities

Office AddressN/A

Contacts

Ann Marie Romero

contact@example.gov

+1 (555) 000-0000

Full Description

The City of Palo Alto Utilities Department (CPAU) is issuing this Request for Proposal (RFP) to acquire a well-designed and comprehensive software platform for Customer Program Tracking and Management (PLATFORM). The PLATFORM will manage complex program workflows and track various program performance indicators, including, but not limited to, program costs and effectiveness, energy and water savings, greenhouse gas emissions reductions, customer engagement, and marketing efforts. The PLATFORM will provide data tracking and reporting in support of current and future CPAU programs that contribute to the City of Palo Alto’s (CITY) Sustainability and Climate Action Plan (S/CAP) goal of reducing greenhouse gas emissions 80% below 1990 levels by 2030.CPAU seeks third-party program proposals for software solutions to support overall administration of UPS programs. The software will be used for customer relationship management, rebate tracking, project tracking, and program reporting & planning. The CITY aims to complete the vendor selection process in a timely manner, with a target implementation start date of Q1 2026. CITY intends to award a standard three-year term contract, with potential for contract extension, to the vendor (VENDOR) that provides the PLATFORM that CPAU seeks. The CITY reserves the right, in its sole discretion, to consider a proposal or execute a contract with the VENDOR for an agreement term that is more or less than the standard term, which may or may not be structured to include options to extend the terms of the agreement.

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