This Sources Sought opportunity from Department Of Homeland Security was posted on September 26, 2019. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Relationship Management (CRM)

Closed

HSCETC-17-Q-00011Federal

Submission Closed06/01/2017, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541511

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AI Contract Overview

U.S. Immigration and Customs Enforcement (ICE) plans to award a sole source Task Order to Procentrix Corporation, Inc. for providing mission-critical Operations and Maintenance Support Services for ICE's existing Customer Relationship Management Systems. This award will include both Firm-Fixed Price and Labor-Hour contract line items under the justification that Procentrix is the only source capable of delivering the required services at the necessary level of quality, as they own the proprietary ProLink configuration-based integration tool essential to the task. The services will be provided during a Pilot Period and focus on supporting ICE’s IT infrastructure within the Department of Homeland Security’s Information Technology Division. The contract, identified by solicitation number HSCETC-17-Q-00011, was posted in April 2017 and falls under NAICS code 541511, which covers custom computer programming services. The performance location is Washington, DC, with designated points of contact including a Contract Specialist and a Contracting Officer for the execution and oversight of the agreement. This sole source approach underscores the specialized nature of the integration tool and the necessity of continuity in support operations for ICE’s Customer Relationship Management Systems.

General Info

ICE awards sole source contract to Procentrix for CRM system maintenance using proprietary tool.

Agency

Department Of Homeland Security → Information Technology Division

NAICS

541511 - Custom Computer Programming Services

Place of Performance

801 I street NW, WASHINGTON, DC, 20024, USA

Set-Aside

NONE

Documents

04.12_P00012_LSJ_Redacted.pdf

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

CLEATUS splits the solicitation into Uniform Contract Format (UCF) sections: scope, pricing, deliverables, and evaluation criteria.

Timeline

1 update

PhaseClosed

PostedApr 26

Sources Sought

Response DeadlineJun 1

Deadline has passed

Notice updatedSep 26

Response deadline added: Jun 1, 2017. The notice title changed. The notice description changed. The point of contact changed.

Submission Closed

06/01/2017, 12:00:00 AM UTC

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Organization & Contact Information

AgencyDepartment Of Homeland Security → Information Technology Division

Contacts2 people available

OfficeWASHINGTON, DC, 20024, USA

Organization / AgencyDepartment Of Homeland Security → Information Technology Division

Office AddressWASHINGTON, DC, 20024, USA

Contacts

Michelle YatesContract Specialist

contact@example.gov

+1 (555) 000-0000

H. Elease SandersContracting Officer

contact@example.gov

+1 (555) 000-0000

Full Description

Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), issued a Hybrid Task Order (TO) with Firm Fixed Price and Labor-Hour Contract Line Item Numbers (CLINs) for Customer Relationship Management (CRM), Operations and Maintenance (O&M), and Technical Support Services. The TO was issued against Category 132 51 - "Information Technology Professional Services" from the General Services Administration's (GSA's) Schedule 70 - "General Purpose Information Technology Equipment, Software and Services." This Order will be placed against GSA Schedule Indefinite-Delivery-Indefinite-Quantity (IDIQ) Contract No. GS-35-F-0294T.