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Customer Relationship Management (CRM) Install Contract

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Department of Commerce is seeking a Customer Relationship Management (CRM) system to enhance knowledge and process management for NESDIS. This system is intended to optimize portfolio management by collecting data on product demand, allowing leadership to make informed decisions regarding the development, improvement, or removal of products. By automating routine tasks and communications, the CRM aims to increase overall staff productivity and serve as a tool for change management through automated workflows. Beyond operational efficiency, the CRM will function as a critical repository for organizational knowledge to prevent data loss during staff turnover. This forecast, associated with NAICS code 541512, specifies that the place of performance will be in Silver Spring. The primary objective is to leverage data-backed insights to ensure the delivery of maximum value to society while mitigating risks associated with personnel changes.

General Info

Commerce seeks a CRM system for NESDIS to optimize portfolio and knowledge management.

Agency

Department of Commerce

NAICS

541512 - Computer Systems Design Services

Place of Performance

SILVER SPRING, MD, USA

Set-Aside

NONE

Documents

0

No documents available

Documents will appear here when they are available.

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Organization & Contact Information

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AgencyDepartment of Commerce
Contacts2 people available
OfficeN/A
Organization / Agency
Department of Commerce
Office AddressN/A
Contacts
ANDRE HENRY
contact@example.gov
DOC OSDBU
contact@example.gov

Full Description

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A CRM system is a modern knowledge and process management tool. It serves an essential role in efficient portfolio management by helping to collect and surface high quality information about the national “demand signal” for products and services that leaders can use to green-light high-value products, direct improvements where needed, and sunset low-value products with confidence. A CRM system also increases staff productivity by automating routine and repetitive tasks and communications with the user base. Finally, a CRM ensures that valuable organizational knowledge is retained when staff leave. NESDIS will use a CRM to make data-backed decisions on the portfolio so that it delivers the highest value to society. The CRM will also help NESDIS realize gains in staff productivity and retain organizational knowledge, mitigating for loss of staff. Finally, a CRM can serve as an agent of change management by automating workflows and pro

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