This Solicitation opportunity from Department Of Defense was posted on September 9, 2020. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Top

Customer Satisfaction Survey (CSS) RFP

Closed

HTC711-20-R-R021Federal

Submission Closed09/09/2020, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 541910

New

SLED

Multilingual Customer Experience EvaluatorsThe Multilingual Customer Experience Evaluators subcontract supports prime contractors on Atlanta Regional Commission Area Agency on Aging projects by performing mystery-shopping and accessibility evaluations. The selected provider will conduct telephone and email evaluations in multiple languages to assess the quality of translation and multilingual support provided to non-English speaking populations. Key deliverables include detailed multilingual interaction reports and comprehensive accessibility gap analyses. To qualify for this role, providers must demonstrate fluency in the required languages and maintain strict HIPAA compliance. This opportunity is categorized under NAICS code 541910, with a response deadline set for December 29, 2026.

Atlanta Regional Commission

POSTED

DEADLINE

Mystery Shopping and Customer Experience EvaluatorsThis subcontract opportunity with the Atlanta Regional Commission involves providing mystery shopping and customer experience evaluations for prime contractors working on Area Agency on Aging projects. The selected provider will conduct telephone evaluations and test email response times and quality to measure the accessibility and timeliness of services provided to older adults and individuals with disabilities. Key requirements for this engagement include strict adherence to HIPAA compliance and a thorough understanding of ADA accessibility standards. The contractor is responsible for delivering detailed shop reports, interaction logs, and comprehensive data regarding response and resolution times. Responses for this opportunity are due by December 29, 2026.

Atlanta Regional Commission

POSTED

DEADLINE

Event Programming & Activation ConsultingThis subcontract for Event Programming and Activation Consulting involves the development and execution of event calendars and activations for prime contractors working on heritage venue projects within the City of North Vancouver. The selected provider will be responsible for event planning, curating pop-ups and exhibits, and implementing audience engagement strategies. A primary goal is to utilize creative or social enterprise models to attract a diverse range of visitors, resulting in the delivery of a comprehensive annual activation calendar and the successful execution of public events. The opportunity was posted on October 20, 2026, with a response deadline of November 13, 2026. Falling under NAICS code 541910, the project is associated with the City of North Vancouver and the Province of British Columbia. Interested parties can find further details through the BC Bid portal.

City of North Vancouver

POSTED

DEADLINE

Community Priorities Forum Facilitation Consultant

Solicitation # RFP-2026-0101

The City of St. Albert is seeking a qualified consultant under solicitation RFP-2026-0101 to design, facilitate, and report on a pilot Community Priorities Forum scheduled for January 2027. The primary objective of this engagement is to gather qualitative community insights from residents to inform the City's strategic planning and budget processes. The selected consultant will be responsible for developing the forum approach, agenda, and discussion questions, creating a pre-forum online questionnaire to synthesize participant priorities, and professionally facilitating one in-person forum within St. Albert. Key deliverables include the facilitation plan, participant materials, and the final report on the forum's outcomes. Proposals must be submitted electronically via the bidding system by November 12, 2026. The City will utilize a weighted scoring system across four stages: mandatory submission review, non-price rated criteria evaluation, pricing analysis, and final ranking. The top-ranked proponent will be invited to enter direct contract negotiations to finalize an agreement based on a total lump-sum price. Mandatory requirements for respondents include providing a GST number, a valid City of St. Albert business license, a current certificate of insurance, and a letter of good standing from WCB Alberta. Payment is processed within 30 days of invoice receipt, and the City maintains the right to inspect and reject deficient work within a 10-day inspection period.

POSTED

DEADLINE

Deaf Community Needs Assessment

Solicitation # SRC0000041714

Opportunities for Ohioans with Disabilities (OOD) is soliciting proposals for a Deaf Community Needs Assessment to examine the immediate and long-term needs of the deaf community in Ohio. The scope of work focuses on ten key areas, including access to services, interpreting and communication, employment, education, housing, independent living, physical and behavioral health, community connection, technology access, and advocacy. The project is structured in phases, culminating in a draft written report, a final report, and a presentation. The targeted period of performance is from January 1, 2027, to June 30, 2027, with the possibility of annual renewals for up to twenty-four additional months. The total budget for this project is capped at 30,000 dollars. Proposals must be submitted electronically via the OhioBuys portal by November 16, 2026, and must include separate technical and cost components. The award is based on a 1,000-point weighted system evaluating technical sub-factors and cost. Contractors are required to provide a detailed staffing plan and must adhere to strict confidentiality policies and professional ethical standards. Notably, artificial intelligence cannot be the sole means of providing communication access to participants. Selected contractors must maintain records for five years and comply with Ohio state laws, including tax exemptions and prevailing wage requirements where applicable.

Oppt Fr Ohioans W/disabilities

POSTED

DEADLINE

Stakeholder Sentiment Research ServicesThis subcontract opportunity for the Virginia Port Authority involves providing stakeholder sentiment research services to support brand strategy projects. The selected provider will be responsible for designing and executing research to gauge the perceptions and attitudes of key stakeholders, utilizing survey software and data analytics platforms to conduct comparative analyses and identify trends. All findings must be summarized through rigorous quality assurance and quality control checklists and delivered as comprehensive research reports and data analysis summaries. The project is categorized under NAICS code 541910 and will be performed in the Hampton Roads area. Interested parties must submit their responses by the deadline of November 12, 2026.

Virginia Port Authority

POSTED

DEADLINE

Commercial Solution Opportunity - Defense Commissary Agency (DeCA) CONUS

Solicitation # HQCAAA27

The Defense Commissary Agency (DeCA) is utilizing a Commercial Solutions Opening (CSO) under DFARS 212.70 to procure an enterprise-grade Software-as-a-Service (SaaS) Survey Platform. This initiative is part of the Elevate the Patron Experience Area of Interest, aimed at modernizing business operations and improving the military pay benefit through the integration of innovative commercial technologies. The agency seeks a complete turnkey solution, including all necessary personnel, tools, and equipment, to capture and analyze patron feedback via a secure, cloud-based environment with multi-channel deployment capabilities. Under solicitation HQCAAA27, the procurement process is designed for speed and efficiency to rapidly integrate cutting-edge technologies that reduce waste, prevent fraud, and decrease process variation. Awards will be structured as fixed-price contracts. Interested vendors must submit a Phase 1 Solution Brief by October 29, 2026, to the primary points of contact, Rakeeb Craig and Jonathan Castro. Offerors are required to propose a period of performance consistent with standard commercial practices, though the government reserves the right to structure the award with a base period and subsequent option periods.

Defense Commissary Agency

POSTED

DEADLINE

OST Federal Agent Recruitment Video.The National Nuclear Security Administration, under the Department of Energy, is forecasting a contract for the production of an OST Federal Agent Recruitment Video. This project is categorized under NAICS code 541910 and is designated as a small business set-aside. The performance of this contract is expected to take place in Arkansas. Interested parties may contact Small Business Program Manager Chelsea Murphy for further information regarding this upcoming requirement.

National Nuclear Security Administration

POSTED

DEADLINE

Qualitative Interviews, Substance Use Recovery & Treatment

Solicitation # RFP-26-0839AD-I

Snohomish County Health Department is soliciting proposals for a professional services agreement to conduct qualitative interviews with clients experiencing Substance Use Disorder. Under the Overdose Data to Action grant, the selected firm will provide support services for clients referred by Ideal Option and One Day at a Time peer navigators. The primary objective is to identify service gaps and better understand the treatment and recovery landscape in Snohomish County. The scope of work includes collaborating with the health department to develop interview questions on topics such as overdose prevention and treatment accessibility, conducting up to 100 interviews, and submitting de-identified data on a monthly basis. The county prefers that the contractor designate staff members who are in long-term recovery from substance use to conduct these interviews. The contract has a total value not to exceed 30,000 USD and is scheduled to terminate on August 31, 2027, with a performance period of 365 calendar days from the effective date. Award decisions will be based on a weighted evaluation of methodology (30%), proposer qualifications (30%), similar projects (20%), pricing (15%), and adherence to requirements (5%), alongside pass/fail criteria for signatures, conflict of interest disclosures, and acceptance of terms. Payments are preferred electronically via the e-Payable system. Proposers must submit their packets by October 29, 2026, and must comply with Washington state non-discrimination laws and public records requirements.

POSTED

DEADLINE

Point In Time Count Technical Assistance Request for Intermediate Proposals

Solicitation # RIP-51-2027

Multnomah County's Homeless Services Department is seeking a technical assistance provider under solicitation RIP-51-2027 to project manage, organize, and administer the Point In Time Count. The selected provider will be responsible for coordinating across government agencies and community partners, collecting data from hard-to-reach populations, and communicating data analysis to stakeholders and the general public. This is a Request for Intermediate Proposals with an expected initial term expenditure of less than 250,000 dollars. The contract term and specific compensation methods will be negotiated upon the selection of a supplier. Proposals are due by November 6, 2026, at 4:00 PM PST and must be submitted as PDF files. The county will award the contract to the responsible supplier deemed most advantageous based on an evaluation panel's scoring. The process may include the establishment of a competitive range and an optional Best and Final Offer stage before negotiations begin with the highest-scoring responsive supplier. Payment terms are set at Net 30. Applicants must provide certifications regarding their residency status per ORS 279A.120, organizational conflicts of interest, and debarment status, while the awarded supplier must provide proof of insurance during the contracting phase. Participation from minority-owned, women-owned, and emerging small businesses is strongly encouraged.

POSTED

DEADLINE

Market Research and TestingThis subcontract for Market Research and Testing supports Massachusetts EOPSS traffic safety projects by providing critical data to inform creative strategies for prime contractors. The scope of work involves applying public-sector behavior-change research methodologies to conduct pre-testing of creative concepts and post-campaign evaluations. Specifically, the contractor will utilize focus groups and survey tools to analyze target behaviors and safety belt usage, delivering comprehensive research reports, testing data, and effectiveness analyses. The opportunity is categorized under NAICS code 541910 and is managed by the Massachusetts Office of Grants and Research. Performance of the research is centered in Braintree, Massachusetts. Interested parties should note the posting date of October 16, 2026, with a response deadline set for November 13, 2026.

EPS1100 - Office of Grants & Research

POSTED

DEADLINE

To procure HCBS and Quality and Member Experience Monitoring

Solicitation # RFP-UHAA-2026000258

The Colorado Department of Health Care Policy and Financing is soliciting proposals under RFP-UHAA-2026000258 to procure services for Home and Community Based Services (HCBS) and Quality and Member Experience Monitoring. The primary scope of work involves the administration of the National Core Indicators Aging and Disabilities (NCI-AD) and Intellectual and Developmental Disabilities (NCI-IDD) surveys, specifically focusing on interviewer workforce management and field survey administration. These surveys are conducted on a rotating basis, with the NCI-IDD survey scheduled for State Fiscal Year 2026–2027 and the NCI-AD survey for State Fiscal Year 2027–2028. The contract is structured with a mix of fixed-price deliverables, such as recruitment, background checks, and technical support, alongside optional fixed-price items for data collection and analysis. Award decisions will be based on a value analysis that weighs technical benefits against cost differentials. Proposals must be submitted via the designated Box link by the deadline, as submissions through the VSS website or hard copies are prohibited. The agreement includes strict compliance requirements regarding HIPAA, PII, and accessibility standards, as well as specific certifications for SDVOSB entities and federal regulations including the Clean Air Act and the Byrd Anti-Lobbying Amendment for applicable award amounts.

HCPF - Executive Director's Office

POSTED

5 days ago

DEADLINE

in 3 days

General Info

Agency

Department Of Defense → Ustranscom-Aq

Contract Value

$194,598.7

NAICS

541910 - Marketing Research and Public Opinion Polling

Place of Performance

Set-Aside

SBA

Awardee

ECHO QUALITATIVE PROJECT SUPPORT

Award Issued Date

05/04/2021, 12:00:00 AM UTC

Documents

Appendix 1 - Projected DP3 CSS Totals

1 page · specifications

High

Appendix 2 - CSS Questions and Survey Stages

4 pages · specifications

High

Appendix 3 - Virtual Process

1 page · specifications

High

Appendix 4 - Triggering Systems Amend 2

2 pages · specifications

High

Appendix 4 - Triggering Systems (Milmove/DPS/IGC)

1 page · specifications

High

Appendix 5 - NIST SP 800-171 POAM Template

4 pages · specifications

High

Appendix 6 - CUI Requirements Table

2 pages · specifications

High

CSS Performance Work Statement (PWS) IDIQ

14 pages · sow

High

CSS Performance Work Statement (PWS) IDIQ

12 pages · sow

High

CSS Performance Work Statement (PWS) IDIQ Amend 0001

14 pages · sow

High

CSS Performance Work Statement (PWS) IDIQ Amend 2

14 pages · sow

High

HTC711-20-R-R0021 Amendment 0001

11 pages · amendment

High

HTC711-20-R-R021 Amendment 0002

19 pages · amendment

High

HTC711-20-R-R021 Amendment 0003

2 pages · amendment

High

HTC711-20-R-R021 Amendment 0004

2 pages · amendment

High

HTC711-20-R-R021 Request for Proposal

80 pages · rfp

High

Past Performance Reference Submission Sheet - Amend 1

1 page · past-performance

High

Pricing Sheet - Amendment 1

4 pages · amendment

High

Pricing Sheet - Amendment 2

4 pages · amendment

High

Pricing Sheet - Amendment 3

4 pages · amendment

High

Pricing Sheet - Survey Services

4 pages · specifications

High

RFP Offeror Information Sheet

1 page · rfp

High

RFP Q&A Round 1

17 pages · q-and-a

High

RFP Q&A Round 2

13 pages · q-and-a

High

RFP Q&A Round 3

4 pages · q-and-a

High

Task Order 0001 Attachment 8 - Projected DPS/GHC Survey Totals

1 page · specifications

High

Task Order 0001 - Customer Satisfaction Survey Service PWS

6 pages · sow

High

Task Order 0001 - Projected DPS/GHC Survey Totals

1 page · specifications

High

Task Order 0001 PWS - Customer Satisfaction Survey Service (Amend 2)

7 pages · sow

High

Task Order 0001 PWS - Customer Satisfaction Survey Service (Amend 4)

7 pages · sow

High

Wage Determination No. 2015-5076

14 pages · wage-determination

High

Past and Present Performance Survey

3 pages · past-performance

Low

Past Performance Reference Submission Sheet

1 page · past-performance

Low

RFP Q&A Round 4

14 pages · q-and-a

Low

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

CLEATUS splits the solicitation into Uniform Contract Format (UCF) sections: scope, pricing, deliverables, and evaluation criteria.

Timeline

6 updates

PhaseClosed

PostedJul 31

Solicitation

Notice updatedAug 20

The notice description changed.

Notice updatedAug 20

Notice details unchanged. Attachments may have changed.

Notice updatedAug 21

The notice description changed.

Notice updatedAug 27

Response deadline changed from Aug 31, 2020 to Sep 9, 2020. The notice description changed.

Notice updatedSep 3

The notice description changed.

Notice updatedSep 9

The notice description changed.

Response DeadlineSep 9

Deadline has passed

Submission Closed

09/09/2020, 09:00:00 PM UTC

Find active opportunities like this

Start your free trial to discover similar active contracts, track opportunities, and build proposals with AI assistance.

Organization & Contact Information

AgencyDepartment Of Defense → Ustranscom-Aq

Contacts2 people available

OfficeSCOTT AFB, IL, 62225-5357, USA

Organization / AgencyDepartment Of Defense → Ustranscom-Aq

Office AddressSCOTT AFB, IL, 62225-5357, USA

Contacts

Nicholas A. Van Osdale

Michael D. Heth

Full Description

9 September 2020 UPDATE: Please see new attachments: Attachment 1 - CSS Performance Work Statement (PWS) IDIQ, Attachment 7 - CSS Task Order 0001 PWS, and Amendment 0004. Proposal due date has been extended. Offerors must submit complete proposals by 14 September 2020 at 1200 Central Time. However, offerors are encouraged to submit their business proposals and past performance earlier if they so choose. ------------------------------------------------------------------------------------------- 3 September 2020 UPDATE: Please see new attachments: RFP QAs Round 4 and Amendment 0003 with updated RFP Attachment 2 - Pricing Sheet. -------------------------------------------------------------------------------------------- 27 August 2020 UPDATE: Please see new attachments: RFP QAs Round 3, and Amendment 0002 with updated RFP Attachments. Systems Integration CLINs will now be ordered solely in Task Order 0001; additional integration requirement information is found in Appendix 4 as amended. Proposal due date is now 9 September 2020. Questions regarding changes executed via Amendment 0002 may be submitted until 1 September 2020. Any questions received thereafter may not be answered due to time required to research responses. Contract Period of Performance has been updated, see Amendment 0002. ---------------------------------------------------------------------------------------------------------------------------- 21 August 2020 UPDATE: Please see the latest attachments, RFP QAs Round 2, and Amendment 0001 with updated RFP Attachments. The final round of questions will be posted once answered. Additional information regarding systems integration/interfacing will also be posted in the near future. -------------------------------------------------------------------------------------------------- 20 August 2020 UPDATE: Please see the latest attachment, RFP QAs Round 1. The Government has answered the first round of questions submitted by interested vendors. The Government plans to post the second round of answers within the next couple of days. Reminder, please send all responds to Nick Van Osdale, nicholas.a.vanosdale.civ@mail.mil, Michael Heth, michael.d.heth.mil@mail.mil, and Cassie Range, cassandra.a.range.civ@mail.mil. CLARIFICATION: The Government anticipates award of one Indefinite Delivery Indefinite Quantity (IDIQ) Requirements contract. The IDIQ contract defines the terms, conditions, and pricing that will apply to ALL Task Orders issued thereunder. The IDIQ period of performance outlines the timeframe in which the Government may issue Task Orders. RFP Attachments 1 through 6, and all Appendices correspond to the IDIQ contract. Task Orders are what the Government issues from the IDIQ to order surveys. Task Order 0001 will be the first Task Order executed, and will specify the quantities and types of surveys the contractor shall provide. Attachments 7 and 8 correspond to Task Order 0001. -------------------------------------------------------------------------------------------------------------------- RFP for Customer Satisfaction Survey's (CSS). Please send all responds to Nick Van Osdale, nicholas.a.vanosdale.civ@mail.mil, Michael Heth, michael.d.heth.mil@mail.mil, and Cassie Range, cassandra.a.range.civ@mail.mil. NOTE: Attachment 7, Task Order 1 PWS, and Attachment 8, Task Order 1 Estimate are for informational purposes only. These attachments represent what the government foresees awarding in the first task order, which will be awarded subsequent the IDIQ Requirements contract to the awardee thereof.