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This Government Contract opportunity from Department Of State was posted on June 16, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Customer Service & Member Support Center

Closed
Federal

Contract Overview

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The Customer Service and Member Support Center subcontract, issued by the Department of State through the Embassy Sarajevo, requires the provision of comprehensive multilingual customer service for policyholders. The scope of work includes managing enrollment support, addressing benefit inquiries, providing provider referrals, and handling complaint resolution, with the potential requirement for 24/7 operations. Performance of these services will take place in Sarajevo. Interested parties should note that the solicitation was posted on June 16, 2025, and falls under NAICS code 811211.

General Info

Multilingual customer service and member support for policyholders in Sarajevo for State Department.

Agency

Department Of State → Embassy Sarajevo

NAICS

811211 - Consumer Electronics Repair and Maintenance

Place of Performance

Sarajevo, BA-BIH, BIH

Set-Aside

NONE

Documents

This scope was carved out of 19BK8025R0001.

The full solicitation package (11 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Health insurance services for Embassy Locally Employed Staff (LES) and their eligible family members

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Timeline

PhaseClosed
Response Deadline

Deadline has passed

Posted

subcontract

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of State → Embassy Sarajevo
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of State → Embassy Sarajevo
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide multilingual customer service for policyholders, including enrollment support, benefit inquiries, provider referrals, and complaint resolution, potentially operating 24/7.

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Posted before this notice, open and closed

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Keith Deutsch
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