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This Government Contract opportunity from Maryland was posted on August 10, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Customer Service and Member Support

Closed
State & Local

Contract Overview

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The Maryland Department of Budget and Management is seeking a subcontractor for a Customer Service and Member Support contract. The primary objective of this engagement is to provide comprehensive member assistance through various communication channels, including phone systems and online portals. The scope of work focuses on managing inquiries related to benefits, claims status, and provider network information. This opportunity is categorized under NAICS code 811211 and was posted on August 10, 2025. Interested parties must submit their responses by the deadline of October 6, 2025. Further details and application processes can be accessed through the Maryland eMaryland Marketplace Advantage portal.

Documents

This scope was carved out of BPM051063.

The full solicitation package (39 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

1-DBM Health Plan Admin&Svcs / 2-DBM Medical insurance benefits for State Law Enforcement Officers Labor Alliance (SLEOLA) members / 3-MDOT-MTA Medical/Vision Plan Health Benefits & Admin.Svcs

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyMaryland Department of Budget And Management
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Providing member support via phone, online portals, and other channels for benefits, claims status, and provider network inquiries.

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