Customer Service & Payment Flexibility Solutions

The State Road and Tollway Authority in Georgia is seeking subcontractor support to design and deliver flexible, multichannel customer service solutions aimed at increasing compliance with toll payments. The initiative focuses on developing innovative payment plans and targeted outreach strategies to assist customers in meeting their financial obligations, with an emphasis on accessibility, convenience, and clear communication across multiple platforms. The solutions must be adaptable to diverse customer needs and capable of integrating seamlessly with existing toll systems to enhance overall user experience and reduce delinquency rates. The solicitation, posted on May 8, 2026, requires proposals to be submitted by May 14, 2026, and falls under the NAICS code 541611 for management consulting services. This is a subcontract opportunity, meaning the selected vendor will work under a primary contractor to fulfill the authority’s objectives. While specific performance locations and contact details are not provided, the scope clearly centers on operational improvements within Georgia’s tolling infrastructure, requiring a strong understanding of customer behavior, payment dynamics, and digital service delivery systems. The effort is part of a broader strategy to modernize toll collection processes and improve revenue integrity through customer-centric interventions.