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This Government Contract opportunity from California was posted on May 19, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Customer Service Commitment and Multi-Site Support Coordination

Closed
State & Local

Contract Overview

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The Customer Service Commitment and Multi-Site Support Coordination subcontract, issued by the SBCUSD Purchasing Department in California, aims to establish a standardized customer service model across all district locations. The primary objective is to implement a structured support system featuring defined service level agreements, specific response times, clear escalation paths, and comprehensive performance reporting to maintain consistent service quality. This opportunity was posted on May 19, 2025, with a response deadline of June 11, 2025. Classified under NAICS code 811211, the contract focuses on coordinating support services to ensure operational efficiency and accountability throughout the district's various sites.

General Info

SBCUSD subcontract for standardized customer service and multi-site support coordination in California.

Documents

This scope was carved out of 26-05.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP No. 26-05 Student Technology Support Services

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyCalifornia → SBCUSD Purchasing Department
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Establish a customer service model with SLAs, response times, escalation paths, and performance reporting to ensure consistent support across all district locations.

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