Customer Service Training Program Delivery

The contract involves the design, delivery, and evaluation of customer service training programs specifically tailored for the departments within WSSC Water. These programs are intended to support and align with the organization's change management objectives, ensuring that staff are equipped with the skills and knowledge necessary to improve customer interactions and service quality. The scope includes not only the creation and implementation of the training but also an assessment phase to measure its effectiveness and impact on the targeted departments. This subcontract opportunity falls under the NAICS code 611430, which pertains to professional and management development training services. It is managed by the Performance & Accountability agency within Maryland, with the solicitation posted in May 2026, and responses due by mid-May 2026. Although specific location details and points of contact are not provided, the contract clearly aims to enhance WSSC Water’s customer service capabilities through strategic learning interventions that support overall organizational change initiatives.