Customer Service Training Program Delivery

The contract entails the design, delivery, and evaluation of customized customer service training programs for departments within WSSC Water, with a strong emphasis on aligning training outcomes with broader organizational change management objectives. The initiative requires a vendor to develop targeted curriculum that addresses department-specific needs, ensures consistent service standards, and supports cultural and operational transitions within the agency. Training must be measurable, with clear evaluation metrics to assess effectiveness and continuous improvement. The solicitation is classified as a subcontract under NAICS code 611430, indicating it falls within the category of business training services. The opportunity was posted on May 11, 2026, with a strict response deadline of May 14, 2026, at 6:00 PM. The procurement is managed under the Performance & Accountability agency in Maryland, though specific location details for performance or contact are not provided. Interested parties must submit proposals through the designated online portal before the deadline to be considered, with no set-aside provisions disclosed.