Customer Support & Local Management

This subcontract through the New York Department of Public Works focuses on providing comprehensive customer service and local program management for shared micromobility projects within the City of Syracuse. The selected provider will be responsible for staffing a local point of contact and operating a 24/7 help desk to address user complaints and maintain positive City relations through the use of CRM tools. To ensure effective operational oversight, the contractor must maintain a physical office or a representative presence within the Syracuse area. The primary performance metrics for this engagement center on the continuous availability of support services and the successful resolution of user and municipal complaints. Responses for this opportunity are due by December 4, 2026.