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Customer Support and Service Level Management

Active

State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Texas Department of Information Resources has established a subcontract for Customer Support and Service Level Management. The primary objective of this agreement is to provide continuous customer support and maintain strict adherence to defined service level agreements, focusing on efficient issue resolution, regular status reporting, and consistent client communication. Classified under NAICS code 541519, this contract ensures that technical performance standards are met to support the agency's operational needs. Further details regarding the procurement can be found through the official Texas Department of Information Resources contract portal.

General Info

Texas Department of Information Resources subcontract for customer support and service level management.

Agency

Texas Department of Information Resources

NAICS

541519 - Other Computer Related Services

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of DIR-CPO-6237.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

NAGARRO, INC. — DIR-CPO-6237

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Timeline

PostedJul 31

subcontract

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Organization & Contact Information

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AgencyTexas Department of Information Resources

ContactsNo contacts available

OfficeN/A

Organization / AgencyTexas Department of Information Resources

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide ongoing customer support and ensure performance against defined SLAs, including issue resolution, status reporting, and client communication.

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