Customer Support and User Training Services

The contract requires the provision of comprehensive customer support and user training services for NIH staff utilizing the Freezerworks software. This includes delivering helpdesk assistance, responding to troubleshooting inquiries, and conducting training sessions to ensure effective and efficient use of the software across the organization. On-call support is also a critical component, ensuring timely resolution of issues as they arise and minimizing operational disruptions for NIH personnel. The services are to be performed primarily at the NIH facility located in Bethesda, Maryland, with a focus on maintaining uninterrupted access to essential laboratory data management systems. This subcontract is issued under the NAICS code 611430, indicating it falls under other schools and instruction services, and is associated with the Department of Health and Human Services through the National Institutes of Health Olao. The opportunity was posted on July 21, 2026, with a response deadline of July 30, 2026. Although no set-aside classification or organizational type is specified, the place of performance is clearly defined as Bethesda, and all work must align with the operational needs of the NIH environment. The contract emphasizes reliability, expertise in Freezerworks, and the ability to support a high-demand scientific user base with precision and responsiveness.