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This Government Contract opportunity from New Jersey was posted on June 13, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Customer Support for Payment Disputes & Refunds

Closed
State & Local

Contract Overview

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The Town of Harrison in New Jersey is seeking a subcontractor to provide comprehensive Tier 1 and Tier 2 customer support services specifically focused on payment disputes and refunds. The selected provider will be responsible for assisting residents with transaction-related issues, including managing failed payments, processing refunds, handling chargebacks, and addressing general status inquiries. This opportunity was posted on June 13, 2025, with a response deadline of June 25, 2025. The contract falls under NAICS code 811211 and is managed by the Town of Harrison. Interested parties can find further details and submission guidelines through the official town bids portal.

General Info

Town of Harrison seeks subcontractor for Tier 1 and 2 payment support services.

Documents

This scope was carved out of 158.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

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Credit/Debit Card Transaction Processing Services

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyNew Jersey → Town of Harrison
ContactsNo contacts available
OfficeN/A
Organization / AgencyNew Jersey → Town of Harrison
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide Tier 1 and Tier 2 support to residents for transaction issues including failed payments, refunds, chargebacks, and status inquiries.

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Miguel
Hillary
Keith Deutsch
Christine

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