CustomerX Pod 2 - User Adoption, Training & Exercise, and Release & Deployment Support

Contract HT003824C0004 is a sole-source agreement between the Defense Health Agency and Accenture Federal Services (AFS) to provide Training and Exercise, User Adoption, and Release and Deployment support for JOMIS modern IT products, including HCD, MHSG-T, TBLD-M, MedCOP, and OMDS. The scope of work focuses on ensuring operational readiness and seamless fielding of these systems, particularly within Disconnected, Intermittent, and Limited environments, to support the transition from legacy TMDS systems and maintain healthcare delivery for deployed forces. The contract is primarily Firm Fixed Price, though it includes Cost Reimbursable elements for travel and other direct costs. The current action is a Justification and Approval for a nine-month extension, consisting of a six-month option period from January 8, 2026, to July 8, 2026, and a three-month transition period estimated to run from July 9, 2026, to October 8, 2026. This extension is justified under FAR 6.302-1 due to AFS's unique institutional knowledge of JOMIS data architecture and security protocols, which is deemed essential to avoid unacceptable delays to the warfighter. Performance is based in Arlington, Virginia, with oversight provided by the Defense Healthcare Management Systems Contracting Division. The original award was determined through a trade-off process evaluating innovativeness, solution viability, and financial factors.