CustomerX Pod 3 - Service Desk & System Monitoring

Contract HT0038-24-C-0002 is a sole-source contract modification awarded by the Defense Health Agency to Ellumen, Inc. for Service Desk and System Monitoring services supporting the Joint Operations Management Information Systems Program Management Office. The contract provides critical technical support for modern IT products, including Health Care Delivery, Military Health System GENESIS-Theater, Theater Blood-Mobile, Medical Common Operating Picture, and Operational Medicine Data Service. These services are essential for operational testing, fielding, and sustainment, particularly in Disconnected, Intermittent, and Limited environments, to ensure the seamless replacement of legacy systems. The modification is estimated at 1.5 million dollars and extends the period of performance by 15 months through October 31, 2026, across three option periods. Authorized under FAR 13.501 for simplified acquisition procedures for commercial items, the award is justified as a sole-source action due to Ellumen's unique expertise in the platform architecture and security requirements. The contract structure is primarily Firm Fixed Price, with Cost Reimbursable CLINs for travel and other direct costs. Performance is managed by the Defense Healthcare Management Systems Contracting Division based in Rosslyn, Virginia, with a focus on maintaining mission readiness and avoiding unacceptable delays in national security objectives.