D -- Citrix Preferred Extended Support Services
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The contract seeks to acquire Citrix Preferred Extended Support Services for the Office of Naval Research to support end users. The service includes up to fifty incidents annually within a single region, providing round-the-clock coverage with four designated contacts. Additional features comprise quarterly webcasts, a monthly technical newsletter, an annual training event, and a designated SAM responsible for non-technical relations management. The contract aims to ensure continuous and comprehensive support and engagement for the agency's Citrix environment. Quotes were solicited from three offerors, with the award to be made to the most advantageous proposal. While this notice does not request competitive proposals, all submissions received within five days of the synopsis publication will be considered. Point of contact information is provided for the Contract Specialist and Branch Head to assist interested parties. The contract is associated with NAICS code 541511, emphasizing IT services, and was posted on September 12, 2007.
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