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This Government Contract opportunity from Department Of Defense was posted on September 1, 2012. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

D--Oracle-Sun brand maintenance support for previously purchased hardware

Awarded
W52P1J-12-R-5022Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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General Info

NAICS

811213 - Communication Equipment Repair and Maintenance

Place of Performance

IL

Set-Aside

NONE

Documents

1

Justification for an Exception to Fair Opportunity - Oracle Sun Brand Maintenance Support

PDF, Low priorityjustification-and-authorization
Low

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Timeline

2 updates
PhaseAwarded
Posted

Justification (J&A)

Justification (J&A)

Justification & Approval published

Justification (J&A)

Justification & Approval published

Awarded

Contract was awarded

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Defense → W4MM USA Joint Munitions Command
ContactsNo contacts available
OfficeROCK ISLAND, IL, 61299-5000, USA
Office AddressROCK ISLAND, IL, 61299-5000, USA
ContactsNo contact information available

Full Description

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This order was placed in support of the Project Manager, Army Enterprise Systems Integration Program's PM AESIP. Oracle America's "Oracle Premier Support for Systems" agreement will support software upgrades and 24x7x4 maintenance support for all hardware included under this order. The requirement is for 24 hour, 7 days per week, and 4 hour response time (24x7x4) technical support services and data retention for Sun hardware and equipment that will lose maintenance support in August 2012. Maintenance requirements include: 24x7x4 on-site support; advance replacement parts with a Sun authorized Engineer, delivered within four (4) hours of determining that part replacement is required, 24 hours a day, 365 days a year, including locally observed holidays for onsite hardware maintenance; 24 x 7 phone support; enhanced case management capabilities allowing support with little to no information sharing; secure hardware and software installation, configuration, and updates to Sun products. Hardware replacement minimizes the risk of potential network downtime with fast access to replacement of hardware parts. Only Oracle America Certified Partners/Resellers can support equipment failures and software upgrades to the associated hardware servers. The order was a competitively awarded firm fixed price delivery order through the Computer Hardware, Enterprise Software and Solutions (CHESS) program which is the Army's designated primary source for commercial IT. In accordance with the CHESS ordering guidelines, the Fair Opportunity was given to all six ITES-2H multiple award contract holders. A brand name justification is being posted with this announcement. The period of performance of the requirement is August 31, 2012 thru March 31, 2013. Market research revealed that more than one ITES-2H multiple award contract holder can provide the required support. When this is true the procurement must be made from CHESS IAW AFARS5139.101. Responses to this announcement must be emailed directly to Steve Perry, the Contract Specialist, at contact@example.gov.

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