D -- Server Technical Support
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The Library of Congress's Information Technology Service plans to award a sole source, firm-fixed price contract to IBM Corporation for providing enhanced technical support for its P690 and P9119-595 servers. This support covers a base year plus three option years and includes proactive performance and problem management, status reports, monthly review calls for open tickets, and identification and resolution of potential server issues. The service offers 24/7/365 dedicated technical support with a single point of accountability, ensuring rapid response to server problems critical to the Library's infrastructure operations. The award is expected around May 17, 2006, under statutory and regulatory authorities permitting sole source procurement, based on the Library's determination that IBM is uniquely qualified to provide uninterrupted support without duplicative effort or added cost. While this notice is not a competitive solicitation, other qualified U.S.-based companies meeting the requirements and capable of ensuring smooth server operations without disruption or excessive cost are invited to submit proposals within 15 days of publication for consideration. Responses will help the Government decide whether to pursue a competitive process; however, final decisions on competition remain at the Government’s discretion.
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