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D -- Server Technical Support

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ITS06259Federal

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Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Library of Congress's Information Technology Service plans to award a sole source, firm-fixed price contract to IBM Corporation for providing enhanced technical support for its P690 and P9119-595 servers. This support covers a base year plus three option years and includes proactive performance and problem management, status reports, monthly review calls for open tickets, and identification and resolution of potential server issues. The service offers 24/7/365 dedicated technical support with a single point of accountability, ensuring rapid response to server problems critical to the Library's infrastructure operations. The award is expected around May 17, 2006, under statutory and regulatory authorities permitting sole source procurement, based on the Library's determination that IBM is uniquely qualified to provide uninterrupted support without duplicative effort or added cost. While this notice is not a competitive solicitation, other qualified U.S.-based companies meeting the requirements and capable of ensuring smooth server operations without disruption or excessive cost are invited to submit proposals within 15 days of publication for consideration. Responses will help the Government decide whether to pursue a competitive process; however, final decisions on competition remain at the Government’s discretion.

General Info

Sole source contract to IBM for 24/7 technical support of Library of Congress servers, base plus options.

NAICS

519190 - All Other Information Services

Place of Performance

DC

Set-Aside

NONE

Documents

0

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Organization & Contact Information

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AgencyLibrary Of Congress → Contracts Services
Contacts1 person available
OfficeWashington, DC, 20540, USA
Office AddressWashington, DC, 20540, USA
Contacts
Christopher WW HansenContract Specialist

Full Description

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The Information Technology Service of the Library of Congress intends make a sole source firm-fixed price award to the IBM Corporation for a base and three option years, to provide enhanced technical support for its P690 and P9119-595 servers that are crucial to the infrastructure operations for support users and customers. The service will include status reports, monthly review calls (for open tickets), and help in identifying and circumventing potential problems. The Library of Congress uses the service to provide the library with proactive performance/problem management through dedicated technical support and a single point of accountability, which will be available 24x7x365. When the library reports a server problem it will be directed to a specialist who will be dedicated to finding a quick resolution. The Library of Congress intends to solicit and negotiate with only one source under the statutory authority of 41 U.S.C. 253(c)(1); the regulatory authority is Far 6.302-1. Award is anticipated on or about May 17, 2006. It is the Library's belief that the IBM Corporation is the only contractor presently qualified to provide this critical service without significant interruption of the operations of the Library's servers, which are crucial to the infrastructure operations of the Information Technology Services, and/or significant duplication of effort and cost to the Government. This notice of intent is not a request for competitive proposals; however, any other company that (1) is either legally incorporated as a U.S. business entity, or is capable of demonstrating through its business plan its intention to be fully incorporated as a U.S. business; and (2) believes it can meet the performance requirements of the specifications noted above without significant interruption of the operations of the Library's server operation, and without significant duplication of effort and cost to the Government, is invited to apply to the Library for consideration. All written proposals including capabilities/facilities statements and past performance summaries that are received within fifteen (15) days of the date of publication of this synopsis will be considered by the Government. Information received will normally be considered solely for the purpose of determining whether to conduct a competitive procurement, and a determination not to compete the proposed contract based upon responses to this notice remains solely within the discretion of the Government.

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