Dedicated Account Management & Customer Support

This contract seeks a provider to deliver dedicated account management and customer support services for telecommunications operations, requiring a single point of contact responsible for coordinating service requests, managing escalations, generating reports, and maintaining consistent client communication during standard business hours. The role ensures seamless interaction between the vendor and the client, focusing on responsiveness, accuracy, and operational continuity throughout the term of the agreement. The position is critical to maintaining service reliability and customer satisfaction within the Department of Defense’s telecom infrastructure. The contract is classified as a subcontract under NAICS code 541611, indicating it falls within the scope of management consulting services, and is tied to a performance location in Cheyenne, Wyoming, with a zip code of 82001. The solicitation was posted on July 31, 2026, with a response deadline of August 28, 2026, allowing interested parties time to prepare and submit proposals. The contracting activity is listed as W7N9 Uspfo Activity Wy Arng under the Department of Defense, though no specific point of contact or set-aside status is provided. All proposals must be submitted through the designated SAM.gov portal link prior to the deadline.