Digital and Social Media Support Services

The City of New Haven is soliciting proposals under solicitation number 2027-RFP-405 for digital and social media communications support for the Office of the Mayor. The selected contractor will operate under the direction of the City's Director of Communications, providing services that include communications strategy, content planning, copywriting, graphic design, photography, video production, social media account management, and performance analytics. Additionally, the contractor will develop branding guidance and support other City departments with digital communications and supplemental public information needs. Proposers must demonstrate the capacity to provide at least 20 hours of service per week, maintain scheduling flexibility, and ensure regular on-site availability in New Haven for filming and other assignments. The award will be based on the total average points from evaluators, with a process involving a screening committee, technical evaluation by a selection panel, and potential clarification meetings for the top three ranked firms. Proposals must be submitted in two parts: a technical proposal detailing the approach, qualifications, and a portfolio of at least three work samples, and a separate price proposal containing a lump-sum price and detailed cost breakdown. The submission deadline is November 3, 2026, via the City's eProcurement portal. Contractual requirements include compliance with various equal employment opportunity laws, including Executive Orders 11246 and 11375 and the Connecticut Fair Employment Practices Act. The contractor must maintain specific insurance coverages, including a minimum of 1 million dollars for excess/umbrella liability and abuse and molestation insurance if working with youth under 21. Payment is subject to the City's No Purchase Order, No Payment Policy, and the agreement may be terminated for convenience with 21 days written notice or for cause with a 5 business day cure period.