Digital Engagement Solution (DES) and Related Services

The South Carolina Education Lottery (SCEL) is soliciting proposals under RFP-08042026-DES for a Digital Engagement Solution (DES) and related services. The primary objective is to integrate the current Player Rewards Program into a modernized, comprehensive digital platform that includes a mobile app and web interface. The scope of work encompasses the migration of existing player accounts and SCEL Coin balances, the implementation of biometric logins, and the development of game tools such as ticket checking, retailer locators, and digital play slips utilizing a certified Random Number Generator. Additionally, the solution must provide drawing services, prize validations, payments, and customer relationship management (CRM) capabilities, while remaining scalable for future features like a digital wallet for online ticket sales. The contract is estimated to span five years, from approximately August 7, 2027, through August 6, 2032. Award will be granted to a single offeror based on the highest rank, responsiveness, and the most advantageous value to the state, with a heavy emphasis on price realism, reasonableness, and affordability. Technical requirements include strict adherence to American Disability Act (ADA) standards and payment card security (PCI) standards. The procurement process requires a two-volume submission consisting of a technical proposal and a separate price proposal, with the latter covering transition costs, licensing, maintenance, and hosting. Final acceptance of the software is contingent upon successful Customer Acceptance Testing (CAT) and a rigorous quality assurance process.