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Digital Technical Support Services

Active

Federal

Response Deadline11/13/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Digital Technical Support Services subcontract provides essential help desk assistance for prime contractors working on Department of Defense Education Activity projects. The scope of work includes performing product setups, system upgrades, and general troubleshooting delivered via email and telephone. The service provider is responsible for ongoing ticket resolution and must adhere to industry-standard service level agreements, specifically maintaining a response time within one business day. This opportunity falls under NAICS code 541519 and is associated with the Department of Defense. The solicitation was posted on November 2, 2026, with a response deadline set for November 13, 2026.

General Info

Agency

Department Of Defense → DOD Education Activity

NAICS

541519 - Other Computer Related Services

Place of Performance

VA

Set-Aside

NONE

Documents

This scope was carved out of HE125427RFI0003.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Education

AI Contract Breakdown

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Timeline

PostedNov 2

subcontract

Response DeadlineNov 13

Submission deadline

Response Deadline

11/13/2026, 06:00:00 PM UTCin 11 days

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Organization & Contact Information

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AgencyDepartment Of Defense → DOD Education Activity

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Defense → DOD Education Activity

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides technical help desk support for prime contractors on DOD Education Activity (DoWEA) projects. Performs troubleshooting, product setup, and upgrades via telephone and email. Maintains a response time within one business day per industry-standard SLAs. Delivers ongoing technical support and ticket resolution.

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