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This Justification (J&A) opportunity from Michigan was posted on October 8, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

DoIT - Emergency Call Taking, Computer Aided Dispatch and Radio Systems Software Maintenance

Awarded
551202State & Local

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The City of Detroit Department of Innovation and Technology is pursuing a sole source procurement under Detroit City Code Sections 17-5-12(g) and 17-5-154 to secure maintenance and support for its emergency call taking, computer aided dispatch, and radio systems software. The contract, identified by solicitation number 551202, is intended for NiCE Systems, Inc. to provide three years of support for the NiCE Inform multimedia recording software, which is critical for recording radio traffic and 911 calls used in incident investigations. The total value of the contract is estimated at 765,158.00 dollars. The procurement process includes a notice period allowing other interested parties to submit clear and convincing evidence of their capability to fulfill the requirements by the response deadline of October 15, 2026. Potential respondents must complete a detailed questionnaire providing organizational background, professional references from the last five years, subcontractor information, and comprehensive staffing capacity documentation, including resumes and organizational charts. The process is managed by the Office of Contracting and Procurement to ensure the continued functionality of essential public safety recording hardware and software.

General Info

Detroit hires NiCE Systems for $765,158 in emergency recording software support for three years.

Documents

3
DOCX, High priority: read this firstspecifications
High
PDF, High priority: read this first4 pages · justification-and-authorization
High
DOCX, High priority: read this firstpast-performance
High

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Organization & Contact Information

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AgencyMichigan → City Of Detroit
Contacts1 person available
OfficeMI, USA
Organization / AgencyMichigan → City Of Detroit
Office AddressMI, USA
Contacts
Office of Contracting and Procurement - eProcurement Team

Full Description

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The City of Detroit Office of Contracting and Procurement hereby announces its intent to enter into a sole source procurement in accordance with Detroit City Code Sections 17-5-12(g) and 17-5-154, only one source of supply is available.
The Department of Innovation and Technology is seeking a Contractor to provide the maintenance and support of the hardware and software currently in use to record radio traffic and 911 calls, integrated with radio, for incident investigations. for three (3) years.

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Same awarding agency

NAICS: 459910
SLED
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POSTED

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DEADLINE

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NAICS: 325180
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POSTED

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DEADLINE

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