Electronic Lockbox & Remittance Processing Services

The City of Pflugerville seeks a vendor to provide electronic lockbox and remittance processing services to capture payment and remittance data from bill pay applications and securely transmit daily updates to the city’s accounts receivable system. The service must ensure accurate, timely, and encrypted transfer of financial information to support efficient cash application and reconciliation processes. The contract is structured as a subcontract under NAICS code 522299, with a response deadline of August 13, 2026, and the opportunity was posted on July 15, 2026. Performance is expected to be conducted remotely, with no specified physical location for service delivery, and the city will rely on the vendor to integrate seamlessly with its existing financial systems using standardized data formats and protocols. The vendor is responsible for maintaining the integrity and security of all financial data throughout the processing lifecycle, ensuring compliance with applicable data protection standards. The solution must support high-volume transaction processing, error resolution mechanisms, and audit-ready reporting capabilities. Payment amounts and associated remittance details must be matched accurately to customer accounts, minimizing manual intervention and reducing discrepancies in the city’s receivables ledger. No set-aside criteria are specified, and the contract will be awarded based on the vendor's technical capability, service reliability, and cost-effectiveness in delivering a robust and scalable electronic lockbox solution.