Emergency Response and After-Hours On-Call Services

The contract seeks qualified providers to deliver 24/7 emergency response services for critical infrastructure issues including lighting outages, signal system failures, downed utility poles, and hazardous electrical conditions that demand immediate field intervention. Respondents must be prepared to dispatch personnel rapidly at any time to ensure public safety and restore essential services without delay. The work is required to be performed at Pleasant Street, Controllers Office in Malden, Massachusetts, with a zip code of 02148, and the nature of the services demands round-the-clock availability, reliable communication, and proven experience in high-pressure utility response scenarios. This is a subcontract under NAICS code 561730, indicating it relates to janitorial and other building support services with an emphasis on emergency response operations. Proposals must be submitted by the deadline of May 28, 2026, at 6:00 PM EST, and the opportunity was posted on May 4, 2026, through the CommBuys platform. The contracting entity is the Controllers Office under the Massachusetts agency, though no specific point of contact or set-aside designation is provided. Bidders should ensure full compliance with performance expectations, response time metrics, and safety protocols associated with handling life-threatening electrical hazards. All work must align with local regulatory standards and be executed by trained personnel equipped to handle high-risk scenarios efficiently and safely under any weather or environmental condition.