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This Government Contract opportunity from Department Of State was posted on July 14, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Employee & Beneficiary Customer Support Center

Closed
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541611
New
Business Impact Analysis, Disaster Recovery, and Business Continuity Plan Services (RFP-VC-26-006), Inland Empire Utilities Agency (California)
Solicitation # RFP-VC-26-006
Hagerty Consulting, Inc. is seeking a Disadvantaged Business Enterprise (DBE) subcontractor to support an engagement with the Inland Empire Utilities Agency (IEUA) in California. The project focuses on enhancing the agency's operational resilience framework through the development and review of a Business Impact Analysis (BIA), Disaster Recovery Plan (DRP), and Business Continuity Plan (BCP), as well as the creation of recovery playbooks. Key responsibilities include conducting workshops with 14 departments, supporting assessments, and facilitating in-person tabletop exercises. Preferred expertise includes IT/OT resilience, critical infrastructure, and experience within the water or wastewater sectors. The engagement is governed by a three-year initial contract term and is funded by EPA Community Project Funding, requiring strict adherence to 2 CFR Part 200, Build America Buy America (BABA) requirements, and California prevailing wage laws. Technical deliverables must align with FEMA Continuity Guidance Circular (CGC) and NIST Risk Assessment Frameworks. Proposals are due by November 17, 2026, via PlanetBids and will be evaluated based on past performance in the utility sector, personnel certifications such as CBCP, and the proposed staffing methodology. Award is intended for a single offeror judged most capable of completing the requirements in a cost-effective and timely manner.
Hagerty Consulting, Inc.

POSTED

about 7 hours ago

DEADLINE

in 29 days

AI Contract Overview

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The Employee and Beneficiary Customer Support Center subcontract, issued by the Department of State through the American Embassy Nairobi, seeks to establish a centralized contact point for policyholders. The primary objective is to manage inquiries regarding coverage, facilitate the filing of claims, and resolve service issues while ensuring high levels of customer satisfaction. This opportunity is categorized under NAICS code 541611 and will be performed in Victoria. Interested parties must submit their responses by the deadline of August 13, 2026, following the posting date of July 14, 2026.

General Info

Customer support subcontract for policyholders in Victoria, due August 13, 2026.

NAICS

541611 - Administrative Management and General Management Consulting Services

Place of Performance

Victoria, SC-13, SYC

Set-Aside

NONE

Documents

This scope was carved out of 19KE5026R0001.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Health Insurance For Mission Seychelles LE Staff

AI Contract Breakdown

Uniform Contract Format

No documents to break down

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of State → American Embassy Nairobi
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide a centralized contact point for policyholders to inquire about coverage, file claims, and resolve service issues while maintaining high customer satisfaction.

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