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This Sources Sought opportunity from Department Of Veterans Affairs was posted on June 9, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

(7A21) Employee Recognition Service (VA-26-00052104)

Closed
VA2600052104Federal

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NAICS: 541519
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The Cambridge Housing Society Ltd

POSTED

1 day ago

DEADLINE

in 25 days

AI Contract Overview

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The Department of Veterans Affairs, through the Veterans Health Administration’s Orlando Veterans Affairs Healthcare System, seeks a cloud-based, healthcare-driven employee recognition platform designed to enable real-time feedback and recognition for both clinical and non-clinical staff from patients, caregivers, and family members. The system must operate using a push/pull technology model, capturing in-the-moment feedback and delivering personalized recognition along with actionable insights to staff. It is required to generate detailed reports on patient satisfaction, patient safety, and recognition metrics, while also providing marketing and communication tools to enhance patient experience and workforce engagement. The platform must be fully accessible via Android and Apple mobile devices, support unlimited data pulls, and accommodate up to 6,648 users across the Orlando VA facility. Technical support must be continuous and sufficient to ensure uninterrupted system functionality for all users. The solution must comply with stringent federal and VA-specific standards, including Section 508 accessibility requirements, HIPAA, ISO/IEC 27001, SOC 2 Type II certification, and TIC 3.0 security protocols. Artificial intelligence components, if used, must adhere to Executive Order 14319 and OMB M-26-04, ensuring truthful, unbiased, and ideologically neutral outputs, with full documentation including model cards, bias evaluations, and a compliance monitoring plan. Public generative AI tools are prohibited when handling VA-sensitive data. The system must use the ICN as the primary identifier, strictly forbidding SSNs. All deliverables are Government property with unlimited rights, and the contractor must submit an AI documentation package, a corrective action plan, and a change disclosure process for any material updates. The submission must not exceed 10 pages or 5 MB in file size and must be sent via email to the designated contracting officials by 2:00 PM EST on April 23, 2026. This request is a sources-sought RFI under NAICS code 541519 for planning purposes only, with no obligation to award a contract, and no pricing or contract value is specified in the solicitation.

General Info

Cloud-based employee recognition platform for VA staff, compliant with federal security and accessibility standards, supporting 6,648 users.

NAICS

541519 - Other Computer Related Services

Place of Performance

NJ, USA

Set-Aside

SDVOSB

Documents

3
PDF, High priority: read this firstspecifications
High
PDF, Low priorityrfi
Low
PDF, Low priorityspecial-notice
Low

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Timeline

2 updates
PhaseClosed
Posted

Sources Sought

Notice updated

The notice title changed.

Notice updated

Notice details unchanged. Attachments may have changed.

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)
Contacts2 people available
OfficeEATONTOWN, NJ, 07724, USA

Full Description

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The Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Orlando Veterans Affairs Healthcare System (OVAHCS) has a requirement for a Healthcare driven digital, cloud‑based employee recognition platform that enables employees, patients, caregivers, and family members to recognize Orlando VA Health Care System (OVAHCS) clinical and non‑clinical staff for exemplary customer care and support.


The platform shall utilize a push/pull technology approach to healthcare employee recognition by facilitating real‑time feedback from patients, peers, caregivers, and family members (pull), and by delivering personalized recognition and actionable data to staff (push).


The platform shall include, at a minimum, the capability to:


  • Generate detailed reports measuring patient satisfaction, patient safety, and staff recognition data.
  • Capture real‑time, in‑the‑moment patient feedback.
  • Provide prioritized, real‑time results and insights.
  • Offer marketing and communication tools that support efforts to improve patient experience and employee engagement.


The platform shall be accessible on any Android or Apple device. The system shall support unlimited data pulls by the organization and must accommodate up to 6,648 OVAHCS employees. The Contractor shall provide technical support services sufficient to ensure full and continuous functionality of the platform for all covered users.


RESPONSE SUBMISSION


Responses are limited to 10 pages. Marketing materials will not be reviewed.


Please submit responses via email to:


Allison Fulton, Contract Specialist — Sign up to see this detail
Mina Awad, Contracting Officer — Sign up to see this detail


Responses are due no later than 2:00 PM EST, April 23, 2026.
Email file size must not exceed 5 MB. Mark submissions as “Proprietary Information” if applicable.

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