This Sources Sought opportunity from Department Of Veterans Affairs was posted on June 9, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
(7A21) Employee Recognition Service (VA-26-00052104)
Contract Overview
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AI Contract Overview
The Department of Veterans Affairs, through the Veterans Health Administration’s Orlando Veterans Affairs Healthcare System, seeks a cloud-based, healthcare-driven employee recognition platform designed to enable real-time feedback and recognition for both clinical and non-clinical staff from patients, caregivers, and family members. The system must operate using a push/pull technology model, capturing in-the-moment feedback and delivering personalized recognition along with actionable insights to staff. It is required to generate detailed reports on patient satisfaction, patient safety, and recognition metrics, while also providing marketing and communication tools to enhance patient experience and workforce engagement. The platform must be fully accessible via Android and Apple mobile devices, support unlimited data pulls, and accommodate up to 6,648 users across the Orlando VA facility. Technical support must be continuous and sufficient to ensure uninterrupted system functionality for all users. The solution must comply with stringent federal and VA-specific standards, including Section 508 accessibility requirements, HIPAA, ISO/IEC 27001, SOC 2 Type II certification, and TIC 3.0 security protocols. Artificial intelligence components, if used, must adhere to Executive Order 14319 and OMB M-26-04, ensuring truthful, unbiased, and ideologically neutral outputs, with full documentation including model cards, bias evaluations, and a compliance monitoring plan. Public generative AI tools are prohibited when handling VA-sensitive data. The system must use the ICN as the primary identifier, strictly forbidding SSNs. All deliverables are Government property with unlimited rights, and the contractor must submit an AI documentation package, a corrective action plan, and a change disclosure process for any material updates. The submission must not exceed 10 pages or 5 MB in file size and must be sent via email to the designated contracting officials by 2:00 PM EST on April 23, 2026. This request is a sources-sought RFI under NAICS code 541519 for planning purposes only, with no obligation to award a contract, and no pricing or contract value is specified in the solicitation.
General Info
Agency
NAICS
Place of Performance
NJ, USASet-Aside
Timeline
Submission Closed
Organization & Contact Information
Full Description
The Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Orlando Veterans Affairs Healthcare System (OVAHCS) has a requirement for a Healthcare driven digital, cloud‑based employee recognition platform that enables employees, patients, caregivers, and family members to recognize Orlando VA Health Care System (OVAHCS) clinical and non‑clinical staff for exemplary customer care and support.
The platform shall utilize a push/pull technology approach to healthcare employee recognition by facilitating real‑time feedback from patients, peers, caregivers, and family members (pull), and by delivering personalized recognition and actionable data to staff (push).
The platform shall include, at a minimum, the capability to:
- Generate detailed reports measuring patient satisfaction, patient safety, and staff recognition data.
- Capture real‑time, in‑the‑moment patient feedback.
- Provide prioritized, real‑time results and insights.
- Offer marketing and communication tools that support efforts to improve patient experience and employee engagement.
The platform shall be accessible on any Android or Apple device. The system shall support unlimited data pulls by the organization and must accommodate up to 6,648 OVAHCS employees. The Contractor shall provide technical support services sufficient to ensure full and continuous functionality of the platform for all covered users.
RESPONSE SUBMISSION
Responses are limited to 10 pages. Marketing materials will not be reviewed.
Please submit responses via email to:
Allison Fulton, Contract Specialist — Allison.Fulton@va.gov
Mina Awad, Contracting Officer — Mina.Awad@va.gov
Responses are due no later than 2:00 PM EST, April 23, 2026.
Email file size must not exceed 5 MB. Mark submissions as “Proprietary Information” if applicable.
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