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End-User Technical Support Services

Active

State & Local

Response Deadline07/31/2026, 04:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract seeks to secure end-user technical support services for the DynaTouch TIPS kiosk system, focusing on assisting non-technical staff with daily operational challenges. Services include troubleshooting hardware and software issues, providing step-by-step user guidance, conducting remote diagnostics, and resolving incidents promptly to maintain system uptime and usability. The support must be responsive, knowledgeable, and tailored to users with limited technical expertise, ensuring seamless interaction with the kiosk system in real-world environments. This subcontract is posted by the Health and Human Services Commission in Texas under NAICS code 541512, which categorizes it as computer-related services. Responses are due by July 31, 2026, and the solicitation was made available on July 17, 2026. There is no specified set-aside status or place of performance details provided, but the work is expected to support users across Texas state facilities where the DynaTouch TIPS kiosks are deployed. All inquiries and submissions must be processed through the designated Texas SmartBuy portal.

General Info

Technical support for DynaTouch TIPS kiosks in Texas, due July 31, 2026, via Texas SmartBuy portal.

Agency

Texas → Health and Human Services Commission

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

TX, US

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedJul 17

subcontract

Response DeadlineJul 31

Submission deadline

Response Deadline

07/31/2026, 04:30:00 PM UTCin 9 days

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Organization & Contact Information

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AgencyTexas → Health and Human Services Commission

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas → Health and Human Services Commission

Office AddressN/A

ContactsNo contact information available

Full Description

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Deliver end-user support for DynaTouch TIPS kiosk system, including troubleshooting, user guidance, remote diagnostics, and issue resolution for non-technical staff.

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