End-User Training and Change Management

The contract titled End-User Training and Change Management is a subcontract issued by the Navajo Area Indian Health Service under the Department of Health and Human Services, specifically designated as a Buy Indian Set-Aside to prioritize Native American-owned businesses. It seeks the development and delivery of comprehensive training programs tailored for pharmacy staff to ensure the successful adoption of a new queue management system. The scope includes creating all necessary training materials, conducting instructional sessions, and providing change management support to facilitate smooth transition and sustained use of the system. The training must be designed to meet the operational needs of pharmacy personnel within the Indian Health Service environment, with a focus on usability, compliance, and long-term engagement. The solicitation was posted on July 20, 2026, and responses are due by August 4, 2026, with the performance location set in Crownpoint, New Mexico, under ZIP code 87313. The North American Industry Classification System code 611430 applies, indicating the work falls under other schools and instruction. This effort is not just about technical training but also involves fostering organizational change by addressing employee readiness, resistance, and ongoing support mechanisms. The emphasis on culturally and operationally appropriate delivery methods is implied through the BICiv set-aside and the location of performance within an Indian Health Service facility, requiring vendors to demonstrate experience working within tribal healthcare systems.