This Pre-Solicitation opportunity from Department Of Health And Human Services was posted on July 20, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Patient Flow and Queue Management System - Crownpoint Healthcare Facility

Closed

75H71026Q00216Federal

Submission Closed08/04/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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AI Contract Overview

The Navajo Area Indian Health Service is seeking a commercially available Patient Flow and Queue Management System for the Crownpoint Healthcare Facility Pharmacy Department in New Mexico. This comprehensive acquisition includes software licensing, hardware, implementation, project management, installation, workflow configuration, training, warranty, maintenance, and technical support. The system is intended to support patient check-in, virtual queuing, real-time notifications, digital signage, reporting, and administrative dashboards to improve operational efficiency. The anticipated contract structure consists of a 12-month base period with four optional one-year extensions. This procurement is conducted under NAICS code 541519, with a small business size standard of 34 million dollars. The government is utilizing a set-aside under the Buy Indian Act, requiring offerors to self-certify as an Indian Economic Enterprise and maintain an active registration in the System for Award Management. Evaluation will be based on technical capability, past performance, and price. The Request for Quotations, number 75H71026Q00216, is expected to be issued by August 6, 2026, with quotes due by August 13, 2026.

General Info

Navajo Area IHS seeks a patient flow system for Crownpoint Pharmacy via Buy Indian.

Agency

Department Of Health And Human Services → Navajo Area Indian Health SvcView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Crownpoint, NM, 87313, USA

Set-Aside

BICiv

Documents

(2)

IHS1528016 Statement of Work for Q-Flow Customer Journey Management System

PDF•sow

IHS Indian Economic Enterprise Representation Form Jan 2022

PDF•1 page•representation-form

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedJul 20

Sources Sought

Type ChangedJul 20

Sources Sought → Presolicitation

Type ChangedJul 21

Presolicitation → Sources Sought

Response DeadlineAug 4

Deadline has passed

Submission Closed

08/04/2026, 04:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Health And Human Services → Navajo Area Indian Health Svc

Contacts2 people available

OfficeWINDOW ROCK, AZ, 86515, USA

Organization / Agency

Department Of Health And Human Services → Navajo Area Indian Health Svc

View Agency Profile

Office AddressWINDOW ROCK, AZ, 86515, USA

Contacts

Marshall Arviso

Janice Martinez

Full Description

The Indian Health Service, Navajo Area, Crownpoint Healthcare Facility, located in/at the Jct. of NM State Hwy 371, and Navajo Route 9, Crownpoint, NM 87313 has an upcoming requirement for a commercially available, Patient Flow and Queue Management System for the Crownpoint Healthcare Facility Pharmacy Department.

The anticipated acquisition includes software, software licensing, hardware, implementation, project management, installation, workflow configuration, training, warranty, maintenance, and technical support necessary to support patient check-in, virtual queuing, patient notification, digital signage, reporting, administrative dashboards, and related operational capabilities.

The anticipated period of performance will be a base period of 12 months and four (4) one (1) year option periods. The North American Industry Classification System or NAICS code is 541519 – Other Computer Related Services, with a small business size standard of $34. million.

The Request for Quotations No. 75H71026Q00216 in accordance with 12.201-1 will be issued on or by August 6, 2026. Evaluation factors may include technical capability to meet the government need, past performance, and price. Quotes will be due on or by August 13, 2026. The Government is conducting market research to determine whether this requirement will be set aside under the Buy Indian Act (HHSAR Part 326) another socioeconomic program or competed on an unrestricted basis.

In accordance with 52.204-7 the offeror shall have an active Federal Government contracts registration in the System for Award Management (SAM) when submitting an offer or quotation in response to this solicitation and at the time of award.

For additional information, contact Marshall L Arviso @ marshall.arviso@ihs.gov.

THIS IS NOT A SOLICITATION.