End-User Training & Change Management

The City of Augusta is seeking a subcontractor to design and deliver comprehensive role-based training programs for utility staff in support of a new Customer Information System CIS. The scope includes developing tailored curricula for different job functions, conducting interactive workshops, creating clear and practical user guides, and providing on-site Go-Live support to ensure a smooth transition. The training programs must be structured to address the specific needs of frontline and backend utility personnel, with an emphasis on usability, retention, and operational readiness. Change management components are integral to the contract, requiring strategies to foster adoption, reduce resistance, and reinforce system proficiency across teams. The opportunity is posted under NAICS code 611430, indicating it falls under other schools and instruction services. The solicitation is open as a subcontract and does not specify a set-aside status. Proposals must be submitted by August 26, 2026, at 4:00 PM. While the exact location of performance is not detailed, work will be performed in support of Augusta’s utility operations. The contract is part of a broader modernization initiative, and successful bidders will be expected to collaborate closely with agency stakeholders to align training outcomes with system functionality and long-term operational goals.