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End-User Training and Change Management

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Massachusetts → 400000 - Procurement & LogisticsView Agency

NAICS

611430 - Professional and Management Development TrainingView NAICS

Place of Performance

MA, USA

Set-Aside

NONE

Documents

This scope was carved out of BD-27-1206-40000-40000-132456.

The full solicitation package (18 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP 117-26 Workforce Scheduling & HOS Compliance Software and Implementation Support Services

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Organization & Contact Information

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AgencyMassachusetts → 400000 - Procurement & Logistics
ContactsNo contacts available
OfficeN/A
Organization / Agency
Massachusetts → 400000 - Procurement & Logistics
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Office AddressN/A
ContactsNo contact information available

Full Description

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Performs staff training and organizational transition services for prime contractors on MBTA projects. Develops and executes comprehensive training plans and end-user administration training. Provides hypercare services during production go-live and manages change management activities to replace manual spreadsheet processes. Utilizes instructional design standards and LMS tools. Delivers a trained workforce and completed training documentation.

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More opportunities from Massachusetts → 400000 - Procurement & Logistics

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NAICS: 541512
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RFP 117-26 Workforce Scheduling & HOS Compliance Software and Implementation Support Services
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The Massachusetts Bay Transportation Authority (MBTA) is soliciting proposals under RFP 117-26 for a Commercial-Off-The-Shelf (COTS) Software-as-a-Service (SaaS) platform to modernize workforce scheduling and Hours of Service (HOS) compliance. The objective is to standardize workforce assignment, availability, overtime, vacancy, and fatigue management across multiple departments, reducing reliance on manual processes. The contract includes a five-year initial term with two optional two-year extensions, allowing for a maximum duration of nine years. The estimated service start date is January 1, 2027, with contract execution expected by December 1, 2026. Award will be based on best value, utilizing a multi-stage evaluation process consisting of pass/fail responsiveness, technical scoring, price evaluation, and supplier diversity, with the latter accounting for 25% of the technical score. The selected vendor must provide subscription services, solution configuration, and comprehensive implementation support, including data migration and user acceptance testing. Key compliance requirements include adherence to NIST Moderate baseline cybersecurity standards, ADA and WCAG 2 AA accessibility standards, and specific insurance coverages, including $5 million for Professional Liability and $1 million for General and Automobile Liability. Proposals must be submitted electronically via COMMBUYS by October 13, 2026.
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