Enhanced Care Management

The County of Santa Cruz is seeking sealed proposals from fully licensed, insured, bonded, and certified contractors to provide Enhanced Care Management services, supporting the integration and automation of care coordination across county agencies under the CalAIM initiative. The project involves implementing a comprehensive system of record that centralizes data and facilitates closed-loop referral processes, with an estimated contract value ranging from five to fifteen million dollars over a multi-year period. The solicitation, identified as RFP 25P1-003, was posted on October 20, 2025, with a response deadline of November 24, 2025. The county emphasizes the importance of vendor qualifications, including system capabilities, financial stability, and compliance with data security standards, as evidenced by various supporting documents such as vendor profiles, cost templates, and data security attestations. The procurement process includes detailed requirements for vendor submissions, including non-collusion declarations, subcontractor designations, customer references, and responses to specific technical and financial questionnaires. The county also provides structured procedures for protests and appeals related to the solicitation and award process. The project aims to enhance care management through improved data sharing, streamlined referral workflows, and secure handling of sensitive information, ultimately supporting the county’s efforts to improve health outcomes and service delivery for its population of approximately 271,000 residents within its 440-square-mile urban area. The comprehensive documentation underscores the county’s focus on transparency, responsible AI use, and vendor accountability throughout the procurement and implementation phases.