This Solicitation opportunity from Virginia was posted on October 1, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
DOCX, High priority: read this firstpast-performance
HighAI Summary for Appendix C – Supplier Profile: This document is a template for the Supplier Profile (Appendix C) required as part of an RFP submission. It instructs offerors to provide corporate overviews, organizational structure, financial information, strategic relationships, ISO certifications, and detailed customer references and past performance history to evaluate the supplier's ability to perform the contract.
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XLSX, High priority: read this firstspecifications
HighAI Summary for COV Ramp Assessment Questionnaire: A security and governance assessment questionnaire (Appendix D) for suppliers providing cloud services to the Commonwealth of Virginia (COV). It requires suppliers to detail how they meet security objectives, including access control, account management, and cloud classification, and includes a section for invoking proprietary information protections under VA §2.2-4342 (F).
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DOCX, High priority: read this firstcontract-document
HighAI Summary for DMAS Standard Contract for Enrollment Broker Services: This document is a standard contract template between the Department of Medical Assistance Services (DMAS) and a Supplier for Enrollment Broker Services. It serves as Appendix G of an RFP and outlines comprehensive terms and conditions, including software licensing, warranties, payment procedures, SWaM compliance, liability, and termination clauses. Suppliers are instructed to submit any exceptions in redline format with their proposal.
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XLSX, High priority: read this firstspecifications
HighAI Summary for Exhibit A - Operational and Technical Requirements (RTM): This document is a Requirements Traceability Matrix (RTM) for Enrollment Broker Services. It provides a structured format for suppliers to document compliance with operational and technical requirements, including VITA security, data standards, and AI policies. It includes specific instructions for responding to requirements and mapping them to the proposal.
DOCX
DOCX, High priority: read this firstspecifications
HighAI Summary for Exhibit B - Pricing: A pricing exhibit containing detailed cost schedules (A through E) for a 4-year contract. It includes templates for total costs, start-up/implementation expenses, customer service call pricing for Cardinal Care, FAMIS, and IVR, and a detailed offeror's cost breakdown for direct and indirect expenses.
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DOCX, High priority: read this firstspecifications
HighAI Summary for Exhibit C - Service Level Agreements (Revision 1): This document defines the Service Level Agreements (SLAs) for a procurement by DMAS. It outlines performance standards, measurement periods, and liquidated damages/remedies for call center operations (abandonment, wait time, hold times, and blockage rates) and enrollment processing times. It specifies that the Supplier must provide monthly SLA Status Summaries and details the financial penalties for failing to meet the defined performance thresholds.
DOCX
DOCX, High priority: read this firstspecifications
HighAI Summary for Exhibit C - Service Level Agreements (SLAs): This document defines the Service Level Agreements (SLAs) for a DMAS procurement. It outlines performance standards for call center operations (abandonment rate, wait time, hold times), enrollment processing, and subcontractor termination notifications. The document specifies measurement periods, liquidated damages, and percentage-based invoice reductions for failure to meet these standards.
DOCX
DOCX, High priority: read this firstsow
HighAI Summary for Exhibit E – Project Milestones and Deliverables Template: Exhibit E, Revision 1 for RFP #18841 (Enrollment Broker Services) is a project milestones and deliverables template. It lists required deliverables by milestone phase, including contract kickoff, WBS/schedule, project management plan, data conversion plan, system security plan, staffing plan, QMQI plan, design documentation, and testing/acceptance artifacts. The table includes due dates, acceptance criteria, retainage percentages, and payment-related information tied to DMAS review and approval.
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XLSX, High priority: read this firstsow
HighAI Summary for Operational and Technical Requirements Matrix: Appendix A Revision 1 operational and technical requirements instructions and response matrix for Enrollment Broker Services. Dated as a revision 1 workbook, it defines supplier response fields, compliance codes, proposal mapping, and maintenance expectations for the RTM. It also includes RFP threshold requirements for VITA, covering security policies, accessibility/Section 508 with VPAT, Energy Star, Commonwealth security policies, and artificial intelligence requirements.
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DOCX, High priority: read this firstsupporting-document
HighAI Summary for RFP #18841 Appendix A - State Corporation Commission Form: A mandatory submission form for RFP #18841 (Enrollment Broker Services) requiring suppliers to certify their registration status with the Virginia State Corporation Commission (SCC) or provide applicable exemptions for out-of-state entities.
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DOCX, High priority: read this firstsupporting-document
HighAI Summary for RFP #18841 Appendix E - Supplier Exceptions to DMAS Standard Contract: This document is Appendix E of RFP #18841 for Enrollment Broker Services. It provides a structured template for suppliers to list specific exceptions to the DMAS Standard Contract, including page numbers, contract sections, and detailed explanations for each exception.
DOCX
DOCX, High priority: read this firstspecifications
HighAI Summary for RFP #18841 Appendix F - Historical Call Center Information: Appendix F for RFP #18841 (Enrollment Broker Services) provides historical call center statistics for the Medallion 4.0 and CCC Plus programs. It includes detailed exhibits on call volumes, abandonment rates, average wait and talk times, language line usage, and enrollment activity by plan for the reporting periods of 2022-2024.
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PDF, High priority: read this firstamendment
HighAI Summary for RFP 18841 Enrollment Broker Services Addendum No. 1: Issued October 1, 2025, by the Virginia Department of Medical Assistance Services (DMAS), this addendum modifies RFP 18841 for Enrollment Broker Services. Key updates include the extension of the proposal due date to October 15, 2025, the provision of a Supplier Q&A, and revised versions of Exhibit A (Requirements), Exhibit B (Pricing), Exhibit C (SLA), Exhibit E (Milestones), and Exhibit J (Definitions). It also provides updated submission tables (Table 5 and 6) and clarifies SWaM certification requirements.
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PDF, High priority: read this firstq-and-a
HighAI Summary for RFP 18841 Enrollment Broker Services Addendum No. 1 Q&A: Addendum No. 1 for RFP 18841 (Enrollment Broker Services) containing supplier questions and official responses from DMAS. The document clarifies RFP numbering, project timelines, MMIS transformation, mailing responsibilities, and corrects various exhibit references and formatting requirements for the proposal submission.
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XLSX, High priority: read this firstspecifications
HighAI Summary for RFP 18841 - Exhibit B Pricing Schedule: This document is the pricing exhibit (Exhibit B) for RFP 18841 regarding Enrollment Broker Services. It contains detailed pricing schedules (Schedules A, B, C, and C-1) for Cardinal Care, FAMIS, and IVR services, including start-up/implementation costs, annual costs over a 4-year period, and unit pricing for customer service call tiers.
DOCX
DOCX, High priority: read this firstspecifications
HighAI Summary for RFP #18841 Exhibit D - Cloud Services Additional Contract Terms and Conditions: This document is Exhibit D of RFP #18841 for Enrollment Broker Services. It outlines the additional contract terms and conditions specifically for Cloud-based/Software-as-a-Service (SaaS) solutions provided to the Department of Medical Assistance Services (DMAS). It includes detailed sections on definitions, service levels, supplier and DMAS responsibilities, content privacy, security, proprietary rights, and cloud exit assistance.
DOCX
DOCX, High priority: read this firstsow
HighAI Summary for RFP #18841 Exhibit E - Project Milestones and Deliverables: This document is a template for Exhibit E of RFP #18841 for Enrollment Broker Services. It outlines the required project milestones, deliverables, and acceptance criteria for the supplier, including specific timelines for the Project Management Plan, Data Conversion Plan, and various testing phases (Unit, SIT, UAT). It also specifies the payment retainage structure and the formal acceptance process via Deliverable Acceptance Receipts.
DOCX
DOCX, High priority: read this firstsmall-business-plan
HighAI Summary for RFP #18841 Exhibit G - Small Business Subcontracting Plan: A mandatory submission form for RFP #18841 (Enrollment Broker Services) requiring offerors to detail their plans for utilizing DSBSD-certified small businesses. The document provides certification requirements and a template for listing subcontractors to determine evaluation points for small business participation.
DOCX
DOCX, High priority: read this firstspecifications
HighAI Summary for RFP #18841 Exhibit H - DMAS License Agreement Addendum: This document is Exhibit H of RFP #18841 for Enrollment Broker Services. It serves as a License Agreement Addendum (LAA) that suppliers must execute and submit with their proposal if their solution requires a End User License Agreement (EULA). The LAA establishes that Commonwealth of Virginia law governs the agreement and explicitly voids 26 specific types of standard contract clauses (such as non-Virginia jurisdiction, indemnification of the supplier, and waiver of sovereign immunity) to ensure compliance with state law.
DOCX
DOCX, High priority: read this firstrfp
HighAI Summary for RFP No. 18841: Enrollment Broker Services: Issued July 21, 2025, by the Virginia Department of Medical Assistance Services (DMAS), this Request for Proposals (RFP) seeks a supplier to provide Enrollment Broker Services. The contract includes a four-year initial term with two optional two-year renewals. The document outlines operational and technical requirements, proposal submission instructions, evaluation criteria, and pricing schedules. Key dates include a mandatory Letter of Intent due August 6, 2025, and a final proposal deadline of October 3, 2025.
DOCX
DOCX, Low prioritysupporting-document
LowAI Summary for Appendix B – Supplier Proprietary Information Form: A form used by suppliers to identify and protect trade secrets or proprietary information submitted in response to a DMAS RFP, ensuring compliance with the Virginia Public Procurement Act (VPPA) and FOIA requirements.
DOC
DOC, Low prioritycertification
LowAI Summary for Exhibit I: Certification Regarding Lobbying: A formal certification document requiring the undersigned to certify that no Federal appropriated funds have been used to influence government officials regarding the award of a Federal contract, grant, or loan, in compliance with Section 1352, title 31, U.S. Code.
DOCX
DOCX, Low prioritysupporting-documents
LowAI Summary for Exhibit J - Definitions and Acronyms: This document is Exhibit J of an RFP issued by the Virginia Department of Medical Assistance Services (DMAS). It provides a comprehensive list of 36 definitions and acronyms used throughout the solicitation, covering administrative terms, Medicaid-specific terminology, and legal definitions such as HIPAA and Liquidated Damages.
DOCX
DOCX, Low prioritysupporting-documents
LowAI Summary for Exhibit J - Definitions and Acronyms (Revision 1): Revision 1 of Exhibit J provides a comprehensive list of definitions and acronyms to be used within the RFP for the Virginia Department of Medical Assistance Services (DMAS). It defines key terms such as Administrative Cost, Adverse Action, Medicaid Enterprise System (MES), and operational timeframes.
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XLSX, Low priorityindustry-day
LowAI Summary for RFP 18841 Enrollment Broker Services Pre-Proposal Conference Attendance Report: Attendance sign-in sheet for the Pre-Proposal Conference regarding RFP 18841 for Enrollment Broker Services, dated August 5, 2025. The document lists names and email addresses of attendees from DMAS and various industry vendors.
DOCX
DOCX, Low prioritybaa
LowAI Summary for RFP #18841 Exhibit F - Business Associate Agreement: A Business Associate Agreement (BAA) for RFP #18841 (Enrollment Broker Services) between the Commonwealth of Virginia Department of Medical Assistance Services (DMAS) and a supplier. The document outlines the legal requirements for the privacy and security of Protected Health Information (PHI) in compliance with HIPAA and the HITECH Act.
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Timeline
1 update
PhaseClosed
Posted
Solicitation
Notice updated
Response deadline changed from Oct 3, 2025 to Oct 15, 2025. The point of contact changed.
Response Deadline
Deadline has passed
Submission Closed
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Organization & Contact Information
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AgencyVirginia Department of Medical Assistance Services
The Department of Medical Assistance Services (DMAS or the Department) is seeking a qualified vendor to provide education and enrollment of Medicaid eligible members into the Virginia Medicaid mandatory and voluntary Managed Care Programs. Duties of the Contractor shall include Enrollment Broker and Education Services, along with other enrollment related activities. Specific details about this procurement are addressed in the RFP and accompanying documents in this procurement library. The selected contractor will provide the required services for DMAS.
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