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Enterprise CRM & Help Desk Implementation

Active

State & Local

Response Deadline11/02/2026, 10:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Enterprise CRM & Help Desk Implementation is a subcontract opportunity with the Ohio Housing Finance Agency focused on deploying an agency-wide system for prime contractors. The project involves configuring centralized systems for the Finance, Compliance, and Public Affairs departments, specifically establishing communications hubs, status flags, and work queues to streamline operations. Technical requirements include integration with Entra ID for single sign-on and multi-factor authentication, as well as strict adherence to WCAG 2.1 AA accessibility standards. The final deliverable is a fully operational CRM and Help Desk environment. Interested parties should note the response deadline of November 2, 2026.

General Info

Agency

Ohio Housing Finance Agcy

NAICS

541511 - Custom Computer Programming Services

Place of Performance

OH, USA

Set-Aside

NONE

Documents

This scope was carved out of RFI-001.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFI-01 - Replacement of OHFA Financial & Operational Systems

AI Contract Breakdown

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No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedOct 6

subcontract

Response DeadlineNov 2

Submission deadline

Response Deadline

11/02/2026, 10:00:00 PM UTCin 27 days

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Organization & Contact Information

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AgencyOhio Housing Finance Agcy

ContactsNo contacts available

OfficeN/A

Organization / Agency

Ohio Housing Finance Agcy

Office AddressN/A

ContactsNo contact information available

Full Description

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Implements an agency-wide CRM and Help Desk system for prime contractors on Ohio Housing Finance Agency projects. Configures centralized systems for Public Affairs, Compliance, and Finance, including work queues, status flags, and communications hubs. Integrates with Entra ID for SSO/MFA and ensures WCAG 2.1 AA compliance. Delivers a fully configured CRM and Help Desk operational environment.

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