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Enterprise Program, Implementation, and Capabilities Support (EPICS)

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The United States Secret Service is seeking comprehensive mission support services through the Enterprise Program, Implementation, and Capabilities Support (EPICS) initiative to strengthen its ability to execute core protection and investigation missions. The contract provides flexible, scalable assistance across all major directorates including Finance, Information Technology, Human Resources, Administration, and Strategy, Planning, and Innovation. Contractors will deliver expert services in strategic planning and communications, program and project management, acquisition support, business process reengineering, business intelligence and data analytics, financial and budgetary operations, organizational change management, and automation initiatives. This includes developing strategic roadmaps, managing complex projects, optimizing acquisition workflows, redesigning inefficient processes using best practices, generating actionable insights through data visualization, ensuring financial compliance, guiding workforce transitions, and implementing digital tools such as SharePoint, ServiceNow, Tableau, and Power BI to drive operational efficiency. Support services are designed to enhance decision-making, improve institutional agility, and ensure alignment across USSS governance structures. Contractors will facilitate executive briefings, maintain performance dashboards, coordinate multi-tiered teams, and produce detailed documentation for compliance and reporting. The work will involve close collaboration with internal stakeholders to modernize workflows, introduce automation, and implement new directives and procedures. All activities must adhere to federal regulations and focus on measurable improvements in efficiency, transparency, and mission readiness. Performance is expected to be delivered primarily in Washington, D.C., with point of contact information provided for direct coordination. The solicitation is not set aside for small businesses and falls under NAICS code 541990 for other professional, scientific, and technical services.

General Info

EPICS contract provides mission support services to US Secret Service across finance, IT, HR, and strategy using data analytics and automation tools.

Agency

Department of Homeland Security → United States Secret ServiceView Agency

NAICS

541990 - All Other Professional, Scientific, and Technical ServicesView NAICS

Place of Performance

Washington, DC, US

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

Posted

forecast

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Organization & Contact Information

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AgencyDepartment of Homeland Security → United States Secret Service
Contacts3 people available
OfficeN/A
Organization / Agency
Department of Homeland Security → United States Secret Service
View Agency Profile
Office AddressN/A
Contacts
Christopher Transue
contact@example.gov
+1 (555) 000-0000
Don Chalfant
contact@example.gov
+1 (555) 000-0000
Kimberly WitcherSmall Business Specialist/APFS Coordinator
contact@example.gov
+1 (555) 000-0000

Full Description

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The USSS requires comprehensive mission support services to enable effective execution of its integrated mission of protection and investigation. These services span strategic planning, program and project management, acquisition support, business process reengineering, business intelligence and analytics, financial and budgetary operations, organizational change management, and automation initiatives. The BPA will provide flexible, scalable support to all USSS directorates, including but not limited to the Office of the Chief Financial Officer (CFO), Office of the Chief Information Officer (CIO), Human Resources (HUM), Office of Administration (ADM), and Office of Strategy, Planning, and Innovation.
The Contractor shall provide expert support services across the following functional areas:
• Strategic Planning and Communications - Assist in developing, implementing, and updating strategic plans, roadmaps, frameworks, and communications. Support executive-level briefings, reports, dashboards, and metrics. Facilitate strategic alignment across USSS programs and governance bodies. • Program and Project Management - Lead and support multi-tiered program and project teams. Develop and maintain project schedules, track milestones, risks, and dependencies. Provide executive support, including meeting facilitation, documentation, and stakeholder coordination. • Acquisition Support - Support acquisition planning, requirements development, portfolio management, and process improvement. Advise on best practices, compliance, and streamlining acquisition activities. Assist with documentation, analysis, and reporting related to acquisition initiatives. • Business Process Reengineering and Optimization - Identify and analyze processes for improvement or reengineering. Leverage evidence-based research, benchmark, and adapt best practices from public and private sector organizations and programs to modernize, improve and evolve key areas affecting the Secret Service. Document, validate, and implement optimized workflows and procedures. Facilitate process discussions, develop job aids, training materials, and metrics for improved processes. • Business Intelligence and Data Analytics - Provide advanced data analysis, visualization, and reporting to support decision-making. Develop dashboards, performance metrics, and business intelligence solutions. Support data-driven process improvement and operational efficiency. • Financial and Budgetary Operations - Support financial management, budget formulation, execution, and reporting. Assist with internal controls, risk management, and compliance with applicable laws and regulations. Provide recommendations for improving financial processes and resource management. • Organizational Change Management - Develop and implement change management strategies and communications. • Support stakeholder engagement, training, and knowledge transfer. Facilitate adoption of new processes, technologies, and organizational structures. Assist in developing, tracking, updating, and implementing new and revised directives, operating procedures, manuals, instructions, and guidance • Line of Business Automation and Efficiency Initiatives - Identify opportunities for automation and technology-driven efficiency improvements. Support implementation of workflow automation, digital solutions, and process optimization tools. Provide technical expertise in relevant platforms (e.g., SharePoint, ServiceNow, Tableau, Power BI).

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