EVUS CALL CENTER

This notice is being posted as an avenue to provide Request for Quotes, HSBP1016Q0034. In accordance with Federal Acquisition Regulation (FAR) 5.202(a)(13), exceptions to publicizing contract actions, there will not be a pre-solicitation notice posted for this required action. This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in FAR Subpart 12.6, as supplemented with additional information in this notice. THIS ANNOUNCEMENT CONSTITUTES THE ONLY SOLICITATION; QUOTES ARE BEING REQUESTED AND A WRITTEN SOLICITATION WILL NOT BE ISSUED. This will be a 100% SERVICE-DISABLED VETREAN-OWNED SMALL BUSINESS SET-ASIDE procurement. The solicitation number is HSBP1016Q0034, and the solicitation is issued as a Request for Quote (RFQ). The NAICS code is 561421 with a small business size standard of $27,500,000.00 average annual receipts. This solicitation document incorporates provisions and clauses in effect through Federal Acquisition Circular 2005-87-1. PARTIES INTERESTED IN RESPONDING TO THIS RFQ may submit their Quote in accordance with standard commercial practice (i.e. Quote form, letterhead, etc.) and MUST INCLUDE THE FOLLOWING INFORMATION: Solicitation number; offeror's complete mailing and remittance addresses; DUNS number, and Tax Identification Number. Any questions regarding this solicitation MUST be submitted via email to rosie.zaragoza@cbp.dhs.gov. Any prospective awardee shall be registered and active in the SAM database prior to any award of a contract, basic agreement, basic ordering agreement, or blanket purchasing agreement resulting from this solicitation. Offerors may obtain information on registration and annual confirmation requirements via the Internet at http://www.acquisition.gov or by calling 866-606-8220. QUOTES ARE DUE NOT LATER THAN 1:00 PM, EST, 01 June 2016. YOU ARE ENCOURAGED TO SUBMIT QUOTES ELECTRONICALLY. They may also be submitted on U.S. Mail, courier service, or hand-delivered to the attention of the Contract Specialist, Rosie Zaragoza-Santos. REQUEST FOR INFORMATION OR ANY QUESTIONS WILL BE ACCEPTED VIA EMAIL ONLY: rosie.zaragoza@cbp.dhs.gov. All request for information or questions must be submitted by May 27, 2016, 1:00 PM, EST. Request for Information or questions will not be accepted after 27 May 2016. The completed Offeror Representations and Certifications-Commercial Items (FAR 52.212-3) or Notation that company is registered in SAM (https://www.sam.gov) must be submitted along with each Quote. The Government reserves the right to cancel this solicitation. This announcement and written Request for Quote constitutes the only Request for Quote that will be made for this requirement. Documents attached: 1. Statement of Work 2. Bid Sheet (Excel) 3. Wage Determination Description of Requirement: The scope of this solicitation is to acquire an Offeror's services to staff, train customer service representatives and operate a call center with functionality to meet the Government's requirements to assist travelers with their EVUS applications and answer any EVUS related questions. Offeror will provide information call center support to include, onboarding, operational management, and reporting services, along with the operation of the Call Center throughout the duration of the contract. The business partner will operate the information call center on government property in the Washington DC National Capitol Region. The government will provide workstations, hardware to include but not limited to computers, copiers, dedicated phone lines, and other Government Furnished Equipment (GFE) infrastructure deemed necessary. Place of Performance: CBP Headquarters Ronald Reagan Building 1300 Pennsylvania Ave, NW Washington, DC 20004 Period of Performance Base Year - July 25, 2016 - July 24, 2017 (Tentatively date) Option Years - July 25, 2017 - July 24, 2018 Option Year I July 25, 2017 - July 24, 2018 Option Year II July 25, 2018 - December 24, 2018 Extension NOTICE TO OFFERORS NOTE 1: AWARD WILL BE MADE TO THE LOWEST PRICED, TECHNICALLY ACCEPATABLE OFFER. NOTE 2: IN ORDER TO BE CONSIDERED TECHNICALLY ACCEPTABLE, THE CONTRACTOR MUST SUBMIT THE FOLLOWING WITH THEIR PROPOSAL: Factor 1: Technical Capabilities The offeror shall list all equipment, supplies, and staff that will be necessary to perform the tasks listed in the Statement of Work (SOW). Local background checks must be submitted for all staff involved in this contract. Factor 2: Past Performance Offeror shall demonstrate an acceptable past performance record. Offeror shall provide references, (up to 3 projects) for previous projects for services similar to the tasks described in the PWS. The Government may contact the offeror's references for information and may review performance ratings on file for prior Government projects the offeror may have performed. - Past performance information obtained from sources other than those identified by the offeror may be used. All relevant facts and circumstances gathered from information from the offeror's listed references and other sources of information available to the Government will be used to evaluate whether the offeror's overall past performance and quality of performance is acceptable. If an offeror has not had a chance to comment on negative past performace evaluation obtained, it will be given a chance during clarifications. An offeror without a record of relavant past performance for whom past performance is not available will be given a neutral rating. - The government may also use past performance information obtained from other than the sources identified by the offeror. Information obtained from the Past Performance Information Retrieval System (PPIRS) database located at https://www.ppirs.gov is one of the sources that will be utilized. PPIRS functions as the central warehouse for performance assessment reports received from several Federal performance information collection systems. Factor 3: Price Contractor shall provide a Firm-Fixed price for each CLIN. Price will be based on the grand total for the base and all options years to include the six month extension. Offeror shall also break out labor categories, labor rates and estimated hours. Labor categories should coincide with the attached Service Contract Act (SCA) Wage Determination No. 2015-4281, Revision No. 3, Date of Revision 04/08/2016. NOTE 3: FAILURE TO COMPLETE AND RETURN ALL REQUIRED SUBMISSIONS MAY RENDER YOUR QUOTE NONRESPONSIVE. To view the attached documentation for this requirement: - Scroll toward the bottom of this solicitation. - Click the "Additional documentation" link below the Additional Information Heading. - Open ALL the attached PDF documents. This Request for Quote incorporates the following provisions and clauses: The full text clauses may be accessed electronically at http://www.acquisition.gov/far or http://farsite.hill.af.mil.