This Combined Synopsis/Solicitation opportunity from Department Of Homeland Security was posted on December 4, 2008. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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eWFM Maintenance

Closed

HSFE11-09-R-0001Federal

Submission Closed12/05/2008, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541513

New

Managed Information Technology Services

Solicitation # managed-information-technology-services

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POSTED

2 days ago

DEADLINE

in 23 days

General Info

Agency

Department Of Homeland Security → Texas Npsc(txnp)

NAICS

541513 - Computer Facilities Management Services

Place of Performance

The place of performance covers the Federal Emergency Management Agency (FEMA�s) National Processing Services Center (NPSC) ent, TX, USA

Set-Aside

NONE

Documents

SOW - eWFM Maintenance

sow

High

RFP+eWFM+HSFE11-09-R-0001.doc

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

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Timeline

PhaseClosed

PostedDec 4

Combined Synopsis

Response DeadlineDec 5

Deadline has passed

Submission Closed

12/05/2008, 07:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Homeland Security → Texas Npsc(txnp)

Contacts1 person available

OfficeDENTON, TX, 76208, USA

Organization / AgencyDepartment Of Homeland Security → Texas Npsc(txnp)

Office AddressDENTON, TX, 76208, USA

Contacts

MICHAEL L. YOUNGContracting Officer

contact@example.gov

+1 (555) 000-0000

Full Description

This is a combined synopsis/solicitation for commercial items in accordance with FAR Part 12. This constitutes the only solicitation. Proposals are being requested and a separate written solicitation will not be issued. This solicitation, HSFE11-09-R-0001, is issued as a request for proposal (RFP) and includes all provisions and clauses in effect through Federal Acquisition Regulation. This eWorkForce Management (eWFM) maintenance contract is in support of Federal Emergency Management Agency (FEMA's) National Processing Services Center (NPSC) enterprise-wide staffing requirements. The software provides advanced multi-center networking and enterprise staff management and monitoring capability. The eWFM modules enable streamlining and automation for schedule changes and notification to agents and supervisors. Inherent enterprise business rules eliminate redundant paperwork for schedule changes, time off, overtime and posted schedule information. Maintenance services are required to ensure eWFM modules are fully operational and any troubles or issues are minimal and do not impact the mission of the NPSC. The Contractor shall provide technical support 10 hours a day, 8 AM-6 PM, Monday through Friday, by providing a toll free Helpdesk number. The Helpdesk should be available to end users to assist them in schedule changes, accessing the system, and general questions and assistance. The Helpdesk shall be available to all licensed end-users. The Contractor shall provide maintenance, troubleshooting, repair and diagnosis on the eWFM modules (core eWFM software, eWFM agent productivity module, eWFM real-time adherence module, eWFM allocate module) remotely via VPN access 10 hours a day, 8 AM-6 PM CST, Monday through Friday. The maintenance is for 2,500 existing Aspect licenses for core eWFM software, eWFM agent productivity module, eWFM real-time adherence module, and the eWFM allocate module. The maintenance is also for 80 eWFM administrator licenses. The maintenance shall include software upgrades and update releases which may contain bug fixes, improvements, and enhancements. The Contractor and FEMA will schedule and perform maintenance releases and service pack installation jointly. The Contractor shall provide a minimum of 12 months notice on any End of Service Life Support for any software product. See attached RFP and SOW for further information. FAR provision 52.212-3, Offeror Representations and Certifications - Commercial Items (JUN 2008), must be completed and submitted with the offer.