EXT DPH | Computerized Maintenance Mgmt System

The San Francisco Department of Public Health (SFDPH) has issued solicitation number SFGOV-0000008623 to procure a comprehensive Computerized Maintenance Management System (CMMS). This system is intended to support maintenance operations with features including asset management, mobile access, single sign-on (SSO), user lifecycle management, and integrations with reporting tools such as Power BI and Medigate. The contract scope requires proposers to submit detailed narratives addressing functional and integration requirements alongside hosting, implementation, training, and ongoing support services. Additionally, vendors must submit a budget form detailing cost proposals. The evaluation of proposals is based primarily on technical merit, with functional capabilities given the highest weight, followed by compliance with deliverable requirements, hosting and support services, optional interviews, and cost. The City employs a trade-off award method, prioritizing the highest overall score rather than lowest price. Offerors are required to comply with stringent data security and privacy obligations consistent with HIPAA and other relevant laws, ensuring appropriate handling of Protected Health Information (PHI). The system must meet accessibility standards (Section 508, ADA) and encryption protocols (FIPS 140, SSL/TLS). Contract performance includes a target system uptime of 99.99%, with deliverables subject to ongoing City inspection and acceptance authority. The contract term commences around October 2024, with the possibility of extending up to nine years including options. Key contract administration roles, including the Contract Administrator, are designated for managing technical and compliance matters. Although the solicitation provides extensive instructions on proposal submission, certifications, and required forms, specific contract clauses under FAR or similar federal regulations are not included, and no packaging or marking requirements apply given the software service nature of the procurement. Compliance with local San Francisco ordinances, cybersecurity risk assessments, and labor standards is mandated, reflecting the department’s priorities for operational readiness, security, and inclusiveness in vendor participation.