This Solicitation opportunity from Government of Canada was posted on March 5, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Facilitation services for the delivery of multiple virtual trainings to ESDC Call Centre employees.

Closed

100028281International

Submission Closed03/05/2025, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 611430

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POSTED

about 16 hours ago

DEADLINE

in 10 days

AI Contract Overview

Employment and Social Development Canada is seeking professional training facilitators to deliver a series of virtual training sessions for its call centre employees. The required curriculum focuses on soft skills and mental wellness, specifically covering emotional intelligence, resilience, well-being in call centres, crisis management, and improving communication clarity and confidence, as well as developing strong connections. This procurement is being conducted through the Task and Solutions Professional Services Supply Arrangement and is conditionally set aside under the federal government Procurement Strategy for Indigenous Business. Interested parties must respond to solicitation number 100028281 by the deadline of March 5, 2025.

General Info

ESDC seeks facilitators for virtual soft skills and mental wellness call centre training.

Agency

Government of Canada → Employment and Social Development Canada

NAICS

611430 - Professional and Management Development Training

Place of Performance

*Canada, CAN

Set-Aside

NONE

Documents

No documents available

No documents were posted with this contract.

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Timeline

PhaseClosed

PostedMar 5

Solicitation

Response DeadlineMar 5

Deadline has passed

Submission Closed

03/05/2025, 02:00:00 PM UTC

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Organization & Contact Information

AgencyGovernment of Canada → Employment and Social Development Canada

Contacts1 person available

OfficeN/A

Organization / AgencyGovernment of Canada → Employment and Social Development Canada

Office AddressN/A

Contacts

Michelle PauzPoint of Contact

Full Description

This bid solicitation is being issued to satisfy the requirement of Employment and Social Development Canada for Task and Solutions Professional Services (TSPS) under the TSPS Supply Arrangement (SA) method of supply. This procurement is conditionally set aside under the federal government Procurement Strategy for Indigenous Business. The object of the Work is to obtain the professional services of training facilitators for the delivery of the following virtual trainings: • Improving Clarity in Communications • Harnessing Emotional Intelligence. • Dealing with Crisis in a Call Centre Environment. • Enhancing Confidence in Communications • Building Resilience • Developing Strong Connections • Nurturing Well-Being in Call Centres