Hospital Consumer Assessment of Healthcare Providers and Systems Project

The New Hampshire Department of Health and Human Services, Division of Public Health, is soliciting proposals for the Hospital Consumer Assessment of Healthcare Providers and Systems Project. The selected vendor will design, facilitate, and deliver targeted improvement training and quarterly virtual learning collaboratives for 13 New Hampshire Critical Access Hospitals to improve HCAHPS measures. The scope of work includes conducting a project kickoff, providing evidence-based webinars and technical assistance, and developing annual work plans and process improvement interventions for each participating hospital. The contract is scheduled to run from December 1, 2026, to September 30, 2029, with the possibility of two additional one-year extensions. Key deliverables include written quarterly progress reports due 30 days after each quarter and an annual program effectiveness evaluation due by September 30th of each grant year. Award selection is based on a points-weighted system, with 700 points allocated to the technical response—covering knowledge, capacity, ability, and the work plan—and 300 points for the cost proposal. The vendor must adhere to strict data security standards, including HIPAA compliance and encrypted transmission of confidential data, and must maintain commercial general liability insurance of at least 1 million dollars per occurrence. Additionally, the contractor must comply with Title VI of the Civil Rights Act of 1964 regarding limited English proficiency and non-discrimination.