FEMA OEA Contact Management Distribution System (CMDS)

7 MAY 2021 - 1:45 PM Amendment 0001: This Amendment is to provide answers to questions submitted in response to this RFQ. NOTE: The PSC is D309 IT AND TELECOM - Information and Data Broadcasting FEMA is seeking a commercial off-the-shelf web-based solution (compatible with FEMA standard Windows-based systems as well as iOS mobile devices) that meets applicable federal, DHS, and FEMA security protocols and provides the following features/capabilities: 2.1 Seamless access to a database of media contacts (print, TV, radio, and blogs, etc.), journalists published stories, social media accounts, and internal/non-media key stakeholders to facilitate more effective relationships, through a search and/or filter function. By having all media contacts centrally located, FEMA will access this one-single platform across the agency. We anticipate having access to over 50,000 journalists contact information. This includes national, local and regional media. 2.2 Track interactions with reporters including but not limited to media inquiries, interest, conversations, follow up action items/statuses. During steady-state, we receive over 100 media inquiries per month. During disaster activations, media inquiries can be upward of 600 per month. This solution will help us manage open and closed inquiries with the media and stay aware of deadlines and tasks. 2.3 Distribute internal and external press releases. Allow distribution lists to be filtered, created, saved and modified to permit communications to be targeted to media lists and specific distribution groups. Historically, we have distributed to over 700 recipients per news release. At peak disaster response such as COVID-19, we distributed 144 news releases in English and Spanish per month. The platform must be robust enough to meet this demand. 2.4 Streamline stakeholder engagement efforts with real-time data and deliver time-sensitive reports and information to FEMA COMMS. We use reporting and analytics to meet mission needs and support leadership awareness and decision-making daily. FEMA news releases, media advisories and fact sheets have produced positive placements in national, local and trade publications online. 2.5 The platform and technical support must available to FEMA 24 hours a day, 7 days a week without the need of special software. This platform must have a capability to search for media contacts and outlets, and additional filters as described in the Tasks section below. We currently have over 300 platform users. [The major stipulation for this requirement is the offeror must have an existing capability. FEMA is not looking for an offeror to build a database/platform for FEMA for this requirement.]