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IT Help Desk & Contact Center Support (FMIX)

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract provides Tier 1–2 technical support services for users of the FMIX system through a federal contact center, encompassing help desk functions such as troubleshooting system issues, managing user accounts, and delivering guidance to ensure efficient system utilization. Services are delivered in support of the Department of Homeland Security’s Support Services SECTION(SS40), with performance based in Washington, DC, at a zip code of 20472. The work falls under NAICS code 541519, indicating it is classified as other computer-related services, and is structured as a subcontract, though no specific solicitation number or set aside details are provided. The contract was posted on July 23, 2026, and is accessible through the SAM.gov portal for further reference.

General Info

Tier 1–2 technical support for FMIX system via federal contact center in Washington, DC, under DHS SS40.

Agency

Department Of Homeland Security → Support Services SECTION(SS40)

NAICS

541519 - Other Computer Related Services

Place of Performance

Washington, DC, 20472, USA

Set-Aside

NONE

Documents

This scope was carved out of 26-133.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

National Flood Insurance Program Risk Map Information Technology Customer and Data Service

AI Contract Breakdown

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Timeline

PostedJul 23

subcontract

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Organization & Contact Information

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AgencyDepartment Of Homeland Security → Support Services SECTION(SS40)

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Homeland Security → Support Services SECTION(SS40)

Office AddressN/A

ContactsNo contact information available

Full Description

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Tier 1–2 technical support for FMIX system users, including troubleshooting, account management, and user guidance via a federal contact center.

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