National Flood Insurance Program Risk Map Information Technology Customer and Data Service

The National Flood Insurance Program’s Risk Mapping, Assessment, and Planning (Risk MAP) IT Customer and Data Services contract is a sole-source, firm-fixed-price award issued under solicitation number 26-133 to ensure uninterrupted operation and maintenance of the Risk Analysis & Management Cloud (RAM-C) system hosted in the FEMA Federal Enterprise Cloud on Amazon Web Services. This system supports over 200,000 users and more than 1,100 authenticated FEMA personnel by delivering authoritative flood hazard data, managing the FMIX contact center, processing Letter of Map Change requests, maintaining the engineering library and LOMC clearinghouse, and ensuring cybersecurity and data integrity for federally mandated flood risk information critical to mortgage underwriting and public safety. The contract has a base period of six months, with two optional three-month periods, bringing the total potential value to $24,004,106.40, and is justified as non-competitive under GSAM 538.7104-3 due to urgent mission-critical needs, lack of viable alternatives, and the necessity of maintaining continuity through deep institutional knowledge held by the incumbent contractor, IBM. The work is performed remotely from Washington, D.C., with all systems operating in a cloud environment, and includes structured transition activities to enable future competition, including comprehensive knowledge transfer, parallel operations, and documentation of system architecture and processes. The government retains full authority for acceptance and inspection, with performance measured by uninterrupted system availability, data accuracy, cybersecurity compliance, and adherence to statutory NFIP obligations, all of which are deemed essential to protecting life, property, and economic stability across the nation. No competitive evaluation factors, weights, or adjectival ratings are defined, and the procurement does not include traditional CLINs or detailed pricing line items, instead aggregating costs by time period. Key personnel include Contracting Officer Marianne Slaby and Technical Representative Steven Kimmel, with no formal COR/COTR designated, and no socioeconomic set-asides, UEI, or CAGE codes provided for the offeror.