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FIS Ongoing Technical Support and Maintenance

Active

State & Local

Response Deadline12/15/2026, 06:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The FIS Ongoing Technical Support and Maintenance subcontract provides specialized technical support and software maintenance for prime contractors working on University of Arkansas Fayetteville projects. The scope of work focuses on Tier 2 and 3 support, the management of software upgrades, the deployment of new features, and continuous monitoring of system availability to ensure operational stability. To maintain service standards, the provider is required to uphold SOC 2 compliance and deliver regular maintenance logs, ticket resolution reports, and updated software versions. This engagement falls under NAICS code 541519 and is managed through the University of Arkansas Fayetteville procurement system.

General Info

FIS provides Tier 2/3 technical support and software maintenance for University of Arkansas projects.

Agency

University of Arkansas Fayetteville (UAF)

NAICS

541519 - Other Computer Related Services

Place of Performance

Not specified

Set-Aside

NONE

Documents

This scope was carved out of 10302026.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

AI Contract Breakdown

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Timeline

PostedDec 15

subcontract

Response DeadlineDec 15

Submission deadline

Response Deadline

12/15/2026, 06:00:00 AM UTCin about 2 months

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Organization & Contact Information

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AgencyUniversity of Arkansas Fayetteville (UAF)

ContactsNo contacts available

OfficeN/A

Organization / AgencyUniversity of Arkansas Fayetteville (UAF)

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides technical support and software maintenance for prime contractors on University of Arkansas Fayetteville projects. Performs Tier 2/3 support, manages software upgrades, deploys new features, and monitors system availability. Requires maintenance of SOC 2 compliance. Delivers maintenance logs, ticket resolution, and updated software versions.

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