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This Solicitation opportunity from Texas was posted on May 9, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Fiscal External Monitoring Services

Closed
RFP-FY24-100-002State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512
New
SLED
RFI - City of Seattle Utilities Customer Service System
Solicitation # 1479146A
The City of Seattle has issued Request for Information 1479146A to gather industry data on modern utility customer service products for Seattle City Light and Seattle Public Utilities. The primary objective is to inform a future competitive solicitation for a Utilities Customer Service Portal that enhances digital self-service, account management, and operational efficiency. Key desired capabilities include a secure, multilingual customer portal with chatbot functionality, the ability for users to view billing and usage history, and robust analytics for tracking engagement. A critical technical requirement is the ability to integrate with the existing Oracle Utilities solution stack through real-time and batch data exchanges. The sought-after solutions must adhere to strict accessibility and security standards, including WCAG 2.1 level compliance, evolving ADA regulations, and a mobile-first design. Security requirements include compliance with PCI standards, the provision of SOC 1 or 2 reports, and adherence to City of Seattle privacy and records retention schedules. This is an informational solicitation only, and no contract will be awarded based on the responses. Interested vendors must register via the OpenGov Procurement Portal and submit their responses, including organization qualifications and feedback on specific customer and technical user stories, by the revised deadline of November 12, 2026, at 12:00 p.m.
Information Technology Department

POSTED

about 16 hours ago

DEADLINE

in 15 days

AI Contract Overview

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Workforce Solutions Borderplex is seeking qualified vendors to provide Fiscal External Monitoring Services through a formal Request for Proposal (RFP-FY24-100-002). The RFP was issued on May 9, 2024, and interested parties can access the detailed solicitation online. The proposal submission deadline is June 10, 2024, at 12:00 p.m. MST, with questions regarding the RFP due by May 29, 2024, and directed to the Procurement & Contracts Manager via the RFP 360 system or email. A bidders conference is scheduled for May 23, 2024, at 1:30 p.m. MST, hosted via Microsoft Teams, providing an opportunity for potential vendors to clarify details about the project. The contract aims to secure external monitoring services with a project scope valued between $50,000 and $150,000. The services are to be performed in Texas, under the jurisdiction of Workforce Solutions Borderplex, a Texas-based organization operating within the State and aligned with the NAICS code 541512. Interested vendors can find additional information and submit proposals through the provided online link. The primary contact for inquiries is Diana Velazquez, reachable by email or phone, ensuring clear communication channels throughout the proposal process.

General Info

Agency

Texas → Workforce Solutions Borderplex

Place of Performance

TX, USA

Set-Aside

NONE

Documents

1

RFP-FY24-100-002 Fiscal External Monitoring Services

PDF, High priority: read this firstrfp
High

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyTexas → Workforce Solutions Borderplex
Contacts1 person available
OfficeN/A
Organization / Agency
Texas → Workforce Solutions Borderplex
Office AddressN/A

Full Description

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Workforce Solutions Borderplex is soliciting proposals from qualified vendors to provide Fiscal External Monitoring Services. Request for Proposal (RFP-FY24-100-002) will be available online at https://my.rfp360.com/public/rfp/84b8b495-5303-4233-8344-405c847f5d53 on and after 6:00 PM (MST) on May 9, 2024. Written questions may be submitted until 12:00 p.m. on May 29, 2024. The authorized contact is the Procurement & Contracts Manager via the RFP 360 system or at contact@example.gov. Proposals for this RFP must be digitally received no later than 12:00 p.m. (MST) on June 10, 2024.Bidders ConferenceThursday, May 23, 024 at 1:30 p.m. (MST)Microsoft Teams Need help?Join the meeting nowMeeting ID: 218 699 800 299Passcode: 6Kks4i

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