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Forrester - Customer Relationship Management (CRM) and Tools Analysis Renewal

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Department of Commerce is seeking a renewal for Forrester Customer Relationship Management (CRM) and Tools Analysis to support the user engagement strategic goals of NESDIS. The primary objective of this solution is to aggregate and analyze diverse data sources, including customer service records, white papers, surveys, and user feedback, to identify specific usability and accessibility requirements. By creating internal queries and combined analysis of this information, NESDIS aims to generate actionable summaries regarding the wants and needs of its end users. This forecast is categorized under NAICS code 518210 and lists the place of performance in Cambridge. The procurement process is managed by the Department of Commerce, with Andre Henry serving as the primary point of contact. The initiative focuses on transforming raw customer data into strategic insights to improve overall service delivery and user satisfaction.

General Info

Commerce seeks CRM and tools analysis renewal to improve NESDIS user engagement insights.

Agency

Department of Commerce

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

CAMBRIDGE, MA, USA

Set-Aside

NONE

Documents

0

No documents available

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Organization & Contact Information

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AgencyDepartment of Commerce
Contacts2 people available
OfficeN/A
Organization / Agency
Department of Commerce
Office AddressN/A
Contacts
ANDRE HENRY
contact@example.gov
DOC OSDBU
contact@example.gov

Full Description

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In support of the user engagement strategic goal, NESDIS needs to collect a wide array of information that will support analysis for our end users wants and needs. The purpose of the solution is to create internal queries and analysis of combined customer and user needs information from across NESDIS, including customer service data, white papers, documentation, surveys, user feedback) usability, accessibility, want/needs, etc.) and related or relevant data and information to give NESDIS an analysis and actionable summary of user needs and wants.

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