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This Solicitation opportunity from Ohio was posted on July 22, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

FY26 Opentext/Xmedius Maintenance/Support

Closed
SRC0000032566State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512
New
SLED
RFI - City of Seattle Utilities Customer Service System
Solicitation # 1479146A
The City of Seattle has issued Request for Information 1479146A to gather industry data on modern utility customer service products for Seattle City Light and Seattle Public Utilities. The primary objective is to inform a future competitive solicitation for a Utilities Customer Service Portal that enhances digital self-service, account management, and operational efficiency. Key desired capabilities include a secure, multilingual customer portal with chatbot functionality, the ability for users to view billing and usage history, and robust analytics for tracking engagement. A critical technical requirement is the ability to integrate with the existing Oracle Utilities solution stack through real-time and batch data exchanges. The sought-after solutions must adhere to strict accessibility and security standards, including WCAG 2.1 level compliance, evolving ADA regulations, and a mobile-first design. Security requirements include compliance with PCI standards, the provision of SOC 1 or 2 reports, and adherence to City of Seattle privacy and records retention schedules. This is an informational solicitation only, and no contract will be awarded based on the responses. Interested vendors must register via the OpenGov Procurement Portal and submit their responses, including organization qualifications and feedback on specific customer and technical user stories, by the revised deadline of November 12, 2026, at 12:00 p.m.
Information Technology Department

POSTED

about 16 hours ago

DEADLINE

in 15 days

AI Contract Overview

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The contract pertains to the procurement of maintenance and support services for Opentext/Xmedius software, which integrates with the organization's VOIP system to facilitate faxing capabilities. The agreement, identified as MMA agreement number 7485, covers a support period from August 1, 2025, through July 31, 2026, ensuring ongoing technical assistance and system maintenance during this timeframe. The solicitation for this service was posted on July 22, 2025, with a response deadline of July 28, 2025, and falls under the NAICS code 541512, indicating a focus on computer systems design services. The contract value is estimated to range between $50,000 and $150,000, and it is managed by the Ohio IT Administration within the Ohio state government. The procurement process is open and accessible through the Ohio Buys platform, providing a streamlined process for interested vendors to participate.

General Info

Place of Performance

OH, USA

Set-Aside

NONE

Documents

0

No documents available

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Uniform Contract Format

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyOhio IT Administration WTWN
ContactsNo contacts available
OfficeN/A
Organization / AgencyOhio IT Administration WTWN
Office AddressN/A
ContactsNo contact information available

Full Description

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We must purchase maintenance/support on our Opentext/Xmedius software that works with our VOIP system for faxing. MMA agreement #7485 The support coverage : 8/1/25 to 7/31/26

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